How To Fix MSR_REFUND031 - Preview table does not contain any items with an open qty for refunding

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 031

• Message text: Preview table does not contain any items with an open qty for refunding

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND031 - Preview table does not contain any items with an open qty for refunding ?

  The SAP error message MSR_REFUND031 indicates that the system is unable to find any items in the preview table that have an open quantity available for refunding. This typically occurs in the context of processing refunds in the SAP system, particularly when dealing with returns or credit memos.
  Causes:
  
  
  No Open Quantities: The most common cause is that there are no items with an open quantity available for refunding. This could be due to:
  
  The items have already been refunded.
  The items have been fully processed or cleared in previous transactions.
  The items were not correctly marked for refund in the system.
  
  
  
  Incorrect Selection Criteria: The selection criteria used to retrieve items for refunding may not match any existing records. This could be due to filters applied in the refund process.
  
  
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to discrepancies in the available quantities.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that affect how refunds are processed or how items are flagged for refund.
  
  
  Solutions:
  
  
  Check Item Status: Verify the status of the items you are trying to refund. Ensure that they have not already been refunded or fully processed.
  
  
  Review Selection Criteria: Double-check the selection criteria used in the refund process. Ensure that you are not applying filters that would exclude items with open quantities.
  
  
  Data Consistency Check: Run consistency checks in the system to ensure that the data is synchronized and that there are no discrepancies between different modules.
  
  
  Configuration Review: Review the configuration settings related to refunds and returns in the SAP system. Ensure that they are set up correctly to allow for refunds.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling refunds and the associated error messages.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to check the status of sales orders related to the items.
  SAP Notes: Check for any SAP Notes related to refund processing and error messages. SAP frequently updates its knowledge base with solutions to common issues.
  User Roles and Permissions: Ensure that the user attempting to process the refund has the necessary permissions to view and process the items in question.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.