How To Fix MSR_REFUND010 - Split quantity differs from open quantity for refunding

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 010

• Message text: Split quantity differs from open quantity for refunding

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND010 - Split quantity differs from open quantity for refunding ?

  The SAP error message MSR_REFUND010 indicates that there is a discrepancy between the split quantity you are trying to process for a refund and the open quantity available for that refund. This typically occurs in the context of processing returns or refunds in the SAP system, particularly in the Retail or Sales and Distribution (SD) modules.
  Cause:
  
  
  Quantity Mismatch: The quantity you are attempting to refund (split quantity) does not match the quantity that is still open for refunding. This can happen if:
  
  The quantity has already been partially refunded.
  The quantity you are trying to refund exceeds the available open quantity.
  There are multiple items or line items involved, and the quantities are not aligned.
  
  
  
  Data Entry Errors: Manual entry errors during the refund process can lead to incorrect quantities being specified.
  
  
  System Configuration Issues: There may be configuration settings in the SAP system that affect how refunds are processed, leading to discrepancies.
  
  
  Solution:
  
  
  Verify Open Quantities: Check the open quantities for the item you are trying to refund. You can do this by reviewing the sales order or return order in the SAP system to ensure that the quantity you are attempting to refund is available.
  
  
  Adjust Split Quantity: If the split quantity you are trying to enter exceeds the open quantity, adjust it to match the available quantity. Ensure that you are only refunding what is actually open.
  
  
  Check Previous Refunds: Review any previous refund transactions for the same item to see if a partial refund has already been processed. This can help you understand the current state of the quantities.
  
  
  Review Configuration: If the issue persists, consult with your SAP configuration team to ensure that the settings related to refunds and returns are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling refunds and returns in your version of SAP.
  
  
  Error Logs: Check the error logs for any additional information that might provide context for the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to manage sales orders and refunds.
  SAP Notes: Look for SAP Notes related to refund processing for any known issues or patches that may address this error.
  User Training: Ensure that users involved in processing refunds are adequately trained on the procedures and the importance of verifying quantities before processing.
  
  By following these steps, you should be able to resolve the MSR_REFUND010 error and successfully process the refund.