How To Fix MSR_MM019 - Quantity &1 exceeds the non-returned quantity &2 of refer. PO item &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_MM - MSR: Message class for MSR orders

• Message number: 019

• Message text: Quantity &1 exceeds the non-returned quantity &2 of refer. PO item &3 &4

What causes this issue?

The quantity exceeds the unreturned quantity in the reference purchased
order (PO) item.

System Response

The quantity of the current advanced returns order item or items exceeds
the quantity in the reference PO item that has not been returned yet. It
is also possible that there is another advanced returns order that
refers to the same PO item.

How to fix this error?

If the message is a warning, you can continue processing.
If it is an error message, you cannot continue and must reduce the
quantity.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_MM019 - Quantity &1 exceeds the non-returned quantity &2 of refer. PO item &3 &4 ?

  The SAP error message MSR_MM019 indicates that the quantity you are trying to process exceeds the non-returned quantity of the referenced Purchase Order (PO) item. This typically occurs in the context of goods movements, such as goods receipts or returns, where the system checks the quantities against the original PO.
  Cause:
  The error arises when:
  
  You are attempting to receive or return a quantity that is greater than what is available for that specific PO item.
  The referenced PO item has a certain quantity that has already been received or returned, and you are trying to process a quantity that exceeds the remaining non-returned quantity.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Purchase Order: 
  
  Go to the Purchase Order in SAP and check the item details. Look for the total ordered quantity, received quantity, and returned quantity.
  Ensure that the quantity you are trying to process does not exceed the non-returned quantity.
  
  
  
  Adjust the Quantity:
  
  If you are trying to receive or return a quantity that is too high, adjust the quantity to match the available non-returned quantity.
  
  
  
  Review Previous Transactions:
  
  Check if there have been any previous goods receipts or returns that may have affected the available quantity. This can be done by reviewing the document flow for the PO.
  
  
  
  Consult with Your Team:
  
  If you are unsure about the quantities or if there are discrepancies, consult with your procurement or inventory management team to clarify the situation.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like ME23N (Display Purchase Order) to view the PO details and check the quantities.
  
  
  
  Related Information:
  
  Document Flow: You can check the document flow of the PO to see all related transactions and their impact on the quantities.
  Goods Movement Types: Familiarize yourself with the relevant goods movement types (e.g., 101 for goods receipt, 102 for goods return) and how they affect inventory and PO quantities.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or known issues.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.