How To Fix MN362 - The scale basis is zero (please check update data)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 362

• Message text: The scale basis is zero (please check update data)

What causes this issue?

Translation: In part identical to MN362
The
<DS:GLOS.352A1FB41F085BF7E10000009B38F974>scale basis</> of the
<DS:GLOS.3526C79FAFAB52B9E10000009B38F974>condition record</> resulting
from the update of business volume data from the documents (purchase
orders, goods receipts, invoices, supplier billing documents, settlement
documents) is zero.
As the
<DS:GLOS.3526C799AFAB52B9E10000009B38F974>condition basis</> is not
zero, and the condition record can have a scale, it is possible that an
error occurred during the updating of business volumes.
Possible causes:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The volume, points score etc. are missing in the documents, in the
purchasing info record and/or material master, so that a value of zero
is posted.
In rare cases, the error may arise because price determination defined
the condition record, but the update was carried out without quantity,
volume and weight (e.g. services, subsequent debits, blanket purchase
orders etc.).
The calculation schema is not maintained in full.
For the value of the business volume to be updated correctly, indicator
"7" (transfer of values to KOMP-BONBA) must be entered at the level in
the "Subtotal" field from which the subsequent end-of-period rebate is
to be calculated. An entry in the "Level from" column relates only to
the calculation of provisions, not to the update of the value of the
business volume.
If necessary, you can use other subtotals.

System Response

The system may determine incorrect update data (business volumes).

How to fix this error?

Check the business volume data that the system determines.
If it is incorrect, check the documents concerned.
If there is an error here, the data updated for settlement in the
Logistics Information System is incorrect too.
Check the settlement accounting already performed.
If necessary, contact your system administrator.
The document concerned (price determination) has number &V1&, item &V2&.
For the number of the document (update), please see the list output.

Procedure for System Administrators

The condition record has (internal) number &V3&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN362 - The scale basis is zero (please check update data) ?

  The SAP error message MN362, which states "The scale basis is zero (please check update data)," typically occurs in the context of material management and inventory management processes, particularly when dealing with batch management or when updating material master data.
  Cause:
  
  
  Zero Scale Basis: The error indicates that the system is trying to perform a calculation or update that requires a scale basis (a reference value for scaling quantities) but finds that the scale basis is set to zero. This can happen if:
  
  The material master data is incomplete or incorrectly configured.
  The relevant configuration settings for the material or batch are missing or incorrect.
  There is an issue with the data being processed, such as a missing or incorrect quantity.
  
  
  
  Incorrect Data Entry: If the user is entering data manually, there may be a mistake in the input values, leading to a zero scale basis.
  
  
  Batch Management Issues: If batch management is enabled, there may be issues with the batch data that lead to this error.
  
  
  Solution:
  
  
  Check Material Master Data:
  
  Go to the material master record (transaction code MM03) and verify the relevant views (e.g., Basic Data, Purchasing, Sales, etc.) to ensure that all necessary fields are filled out correctly.
  Pay special attention to the fields related to scale basis, such as unit of measure and conversion factors.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the material management module to ensure that the scale basis is defined correctly.
  If applicable, review the settings for batch management to ensure that they are correctly configured.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that there are no missing or incorrect values. This may involve checking the input data for transactions that are causing the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the error message and related configuration settings.
  
  
  
  Debugging:
  
  If the issue persists, consider using transaction codes like SE80 or SE37 to debug the program or function module that is generating the error. This may require assistance from a technical consultant.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: MM03 (Display Material), MM02 (Change Material), and MM01 (Create Material) are commonly used for managing material master data.
  Batch Management: If your organization uses batch management, ensure that batch records are correctly maintained and that the relevant settings are configured in the system.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the MN362 error in SAP.