How To Fix MN364 - The scale basis is zero (please check update data)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 364

• Message text: The scale basis is zero (please check update data)

What causes this issue?

Translation: In part identical to MN362
The
<DS:GLOS.352A1FB41F085BF7E10000009B38F974>scale basis</> of the
<DS:GLOS.3526C79FAFAB52B9E10000009B38F974>condition record</> that
resulted from the update of business volume data from the documents
(purchase orders, goods receipts, invoices, supplier billing documents,
settlement documents) is zero.
As the
<DS:GLOS.3526C799AFAB52B9E10000009B38F974>condition basis</> is not
zero, and the condition record can have a scale, an error may have
occurred during updating of business volumes.
Possible causes:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The volume, points score etc. are missing in the documents, the
purchasing info record and/or material master, so the value is posted as
zero.
In rare cases, the situation may arise if price determination defined
the condition record, but the update was carried out without quantity,
volume, weight (e.g. services, subsequent debits, blanket purchase
orders etc.).
The calculation schema is not maintained in full.
For correct updating of the value of the business volume, indicator "7"
(transfer of value to KOMP-BONBA) must be entered in the level in the
"Subtotals" field from which the end-of-period rebate is to be
calculated. An entry in the column "Level from" relates only to the
calculation of the provision, not to the update of the value of the
business volume. If necessary, you can also use other subtotals.

System Response

The system may determine incorrect update data (business volumes).

How to fix this error?

Check the data that the system determines.
If it is incorrect, check the documents concerned (see Detailed
statement function).
If there is an error here, the data updated for settlement in the
Logistics Information System is incorrect too.
Check settlement accounting already performed.
If necessary, contact your system administrator.

Procedure for System Administrators

The condition record has (internal) number &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN364 - The scale basis is zero (please check update data) ?

  The SAP error message MN364, which states "The scale basis is zero (please check update data)," typically occurs in the context of material management or inventory management when dealing with scale-based pricing or quantity updates. This error indicates that the system is trying to process a transaction where the scale basis (the reference quantity or value used for pricing) is zero, which is not valid.
  Causes:
  
  Zero Scale Basis: The most direct cause is that the scale basis for the pricing condition is set to zero. This can happen if the pricing conditions are not properly maintained or if there is an error in the data entry.
  Incorrect Condition Records: The condition records for pricing may not be set up correctly, leading to a situation where the scale basis is not defined or is incorrectly defined.
  Data Entry Errors: During the transaction, if the user enters a quantity or value that leads to a zero scale basis, this error can occur.
  Master Data Issues: Problems with the master data related to materials, pricing, or conditions can also lead to this error.
  
  Solutions:
  
  Check Condition Records: Go to the condition records for the relevant pricing condition (using transaction codes like VK11 or VK12) and ensure that the scale basis is correctly defined and not set to zero.
  Review Transaction Data: Check the transaction data being processed to ensure that the quantities or values entered do not lead to a zero scale basis. Adjust the quantities if necessary.
  Update Master Data: Ensure that all relevant master data (material master, vendor master, etc.) is correctly maintained and that there are no inconsistencies that could lead to this error.
  Consult Documentation: Review SAP documentation or help files related to pricing conditions and scale basis to ensure that you are following the correct procedures.
  Contact Support: If the issue persists after checking the above, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition) for managing pricing conditions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the MN364 error and implement a solution to resolve it.