How To Fix MN364 - The scale basis is zero (please check update data)

MN364 - Overview

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 364

• Message text: The scale basis is zero (please check update data)

What causes this issue?

Translation: In part identical to MN362
The
<DS:GLOS.352A1FB41F085BF7E10000009B38F974>scale basis</> of the
<DS:GLOS.3526C79FAFAB52B9E10000009B38F974>condition record</> that
resulted from the update of business volume data from the documents
(purchase orders, goods receipts, invoices, supplier billing documents,
settlement documents) is zero.
As the
<DS:GLOS.3526C799AFAB52B9E10000009B38F974>condition basis</> is not
zero, and the condition record can have a scale, an error may have
occurred during updating of business volumes.
Possible causes:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The volume, points score etc. are missing in the documents, the
purchasing info record and/or material master, so the value is posted as
zero.
In rare cases, the situation may arise if price determination defined
the condition record, but the update was carried out without quantity,
volume, weight (e.g. services, subsequent debits, blanket purchase
orders etc.).
The calculation schema is not maintained in full.
For correct updating of the value of the business volume, indicator "7"
(transfer of value to KOMP-BONBA) must be entered in the level in the
"Subtotals" field from which the end-of-period rebate is to be
calculated. An entry in the column "Level from" relates only to the
calculation of the provision, not to the update of the value of the
business volume. If necessary, you can also use other subtotals.

System Response

The system may determine incorrect update data (business volumes).

How to fix this error?

Check the data that the system determines.
If it is incorrect, check the documents concerned (see Detailed
statement function).
If there is an error here, the data updated for settlement in the
Logistics Information System is incorrect too.
Check settlement accounting already performed.
If necessary, contact your system administrator.

Procedure for System Administrators

The condition record has (internal) number &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN364 - The scale basis is zero (please check update data) ?

  The SAP error message MN364, which states "The scale basis is zero (please check update data)," typically occurs in the context of material management or inventory management when dealing with scale-based pricing or quantity updates. This error indicates that the system is trying to process a transaction where the scale basis (the reference quantity or value used for pricing) is zero, which is not valid.
  Causes:
  
  Zero Scale Basis: The most direct cause is that the scale basis for the pricing condition is set to zero. This can happen if the pricing conditions are not properly maintained or if there is an error in the data entry.
  Incorrect Condition Records: The condition records for pricing may not be set up correctly, leading to a situation where the scale basis is not defined or is incorrectly defined.
  Data Entry Errors: During the transaction, if the user enters a quantity or value that leads to a