How To Fix MN365 - The condition basis is zero (please check update data)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 365

• Message text: The condition basis is zero (please check update data)

What causes this issue?

The condition basis of the condition record in the statistics update
data is zero.
Since the scale basis is not zero, an error may have occurred in the
updating of the business volumes.
Possible reasons for the error:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

the volume, points score etc. is missing in the PO, so that the value
"zero" is updated.
the calculation schema is insufficiently maintained. For correct
updating of the money business volume, indicator '7' (transfer of value
to KOMP-BONBA) must be entered in the step in the field "Interim
totals" from which the end-of-period rebate is to be calculated. An
entry in the column "Step 'from' - 'to'" relates only to the
calculation of the provisions, not to the updating of the money
business volume.

System Response

How to fix this error?

Check the business volume data determined. If it is incorrect, check
the relevant documents.
Check any settlements already effected.
If necessary, contact your system administrator.
The condition record has the (internal) number &V3&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN365 - The condition basis is zero (please check update data) ?

  The SAP error message MN365, which states "The condition basis is zero (please check update data)," typically occurs in the context of pricing and conditions in SAP, particularly when dealing with pricing procedures in sales and distribution (SD) or materials management (MM). This error indicates that the system is unable to calculate a valid condition because the basis for the condition is zero or not properly defined.
  Causes:
  
  Missing or Incorrect Condition Records: The condition records for pricing may not be maintained correctly, leading to a situation where the system cannot find a valid basis for the calculation.
  Zero Value in Condition Basis: The condition basis (e.g., net price, discounts, surcharges) might be set to zero, which means there is no valid amount to calculate the condition.
  Incorrect Pricing Procedure: The pricing procedure assigned to the document may not be set up correctly, or the relevant condition types may not be included.
  Data Entry Errors: There may be errors in the data entry for the sales order, purchase order, or other documents that reference the pricing conditions.
  Master Data Issues: Problems with master data (e.g., customer master, material master) can also lead to this error if the necessary data for pricing is missing or incorrect.
  
  Solutions:
  
  Check Condition Records: Verify that the condition records for the relevant pricing conditions are maintained correctly. Use transaction codes like VK11 (Create Condition) or VK12 (Change Condition) to check and update the records.
  Review Pricing Procedure: Ensure that the pricing procedure assigned to the document is correct and includes all necessary condition types. You can check this in the configuration settings (transaction code SPRO).
  Validate Document Data: Review the sales order or purchase order data to ensure that all necessary fields are filled out correctly and that there are no missing values.
  Check Master Data: Ensure that the customer and material master data are complete and accurate. This includes checking for valid pricing information and any relevant discounts or surcharges.
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the pricing calculation process and identify where the zero value is being introduced.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (for condition records), and SPRO (for configuration).
  SAP Notes: Check for any SAP Notes related to pricing issues or the specific error message MN365, as there may be patches or updates that address known issues.
  Documentation: Review SAP documentation or help files related to pricing procedures and condition types for a better understanding of how they work.
  
  By following these steps, you should be able to identify the root cause of the MN365 error and implement the necessary corrections to resolve it.