How To Fix M8_2309 - Retained amount for reversal is set automatically for full reversal

SAP Error Message - Details

• Message type: E = Error

• Message class: M8_2 - Logistics Invoice Verification

• Message number: 309

• Message text: Retained amount for reversal is set automatically for full reversal

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The quantity for which you are entering an invoice is the same as the
quantity credited to date. You are therefore performing a full reversal
of the quantity. This means that the total credited retention amount
must also be reversed.

How to fix this error?

The system calculates the total credited retention and overwrites the
entry in the <LS>Retention Amount in Document Currency</> field

Procedure for System Administrators

Check the retention amount. You may need to flag the invoice as a
<DS:GLOS.138E06E63DF2D211BDEE0004ACE6148F>subsequent debit</>, so that
the credited amount remains unchanged.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8_2309 - Retained amount for reversal is set automatically for full reversal ?

  The SAP error message M8_2309, which states "Retained amount for reversal is set automatically for full reversal," typically occurs in the context of financial transactions, particularly when dealing with invoice reversals or credit memos in the SAP system. This message indicates that the system has automatically set a retained amount for a full reversal, which may not align with the user's expectations or the intended transaction.
  Cause:
  
  Transaction Type: The error often arises when attempting to reverse a transaction that has already been fully processed or when the system determines that a full reversal is not possible due to existing conditions.
  Configuration Settings: The settings in the financial module may dictate how reversals are handled, including whether retained amounts are allowed or how they are calculated.
  Document Status: The status of the original document may prevent a full reversal, leading the system to set a retained amount automatically.
  Posting Period: If the posting period for the original transaction is closed, it may restrict the ability to perform a full reversal.
  
  Solution:
  
  Check Document Status: Review the status of the original document to ensure it is eligible for reversal. If it has already been fully reversed or settled, you may need to create a different type of adjustment.
  Review Configuration: Consult with your SAP configuration team to understand the settings related to invoice reversals and retained amounts. Adjustments may be necessary to align with business processes.
  Posting Period: Ensure that the posting period for the original transaction is open. If it is closed, you may need to reopen it or use a different method to adjust the transaction.
  Manual Adjustment: If the automatic setting of the retained amount is not desired, you may need to manually adjust the retained amount or use a different transaction type that allows for the desired outcome.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling reversals and retained amounts in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (Reverse Document) or FBRA (Reset Cleared Items) that may be used in the reversal process.
  User Roles and Authorizations: Ensure that the user attempting the reversal has the necessary authorizations to perform the action, as restrictions may lead to unexpected behavior.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.