How To Fix M8_2310 - Retentions cannot be reversed: enter the credit memo manually

SAP Error Message - Details

• Message type: E = Error

• Message class: M8_2 - Logistics Invoice Verification

• Message number: 310

• Message text: Retentions cannot be reversed: enter the credit memo manually

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message M8_2310 - Retentions cannot be reversed: enter the credit memo manually ?

  The SAP error message M8_2310, which states "Retentions cannot be reversed: enter the credit memo manually," typically occurs in the context of managing retention payments in the SAP system, particularly in the area of project management or construction-related modules. This error indicates that the system is unable to automatically reverse a retention due to certain conditions not being met.
  Cause:
  
  Retention Management Settings: The retention management settings in the system may not allow for automatic reversal of retention entries. This could be due to configuration settings or the status of the retention.
  Document Status: The document associated with the retention may be in a status that does not permit reversal. For example, if the document is already settled or if there are other dependencies.
  Manual Intervention Required: The system may require manual intervention for certain types of transactions, especially if they involve complex accounting entries or specific business rules.
  Incomplete Data: There may be missing or incomplete data in the retention or related documents that prevents the system from processing the reversal automatically.
  
  Solution:
  
  Manual Credit Memo Entry: As the error message suggests, you will need to enter the credit memo manually. This involves creating a credit memo document in the system that reflects the retention amount you wish to reverse.
  Check Document Status: Review the status of the related documents to ensure they are in a state that allows for the reversal. If necessary, change the status or resolve any issues that may be preventing the reversal.
  Review Configuration: Check the configuration settings for retention management in your SAP system. Ensure that the settings allow for the desired behavior regarding retention reversals.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling retention entries and credit memos in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on retention management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB60 (Enter Incoming Invoice) or FB65 (Enter Credit Memo) for processing credit memos.
  Training and Documentation: Ensure that users involved in financial transactions are trained on the proper procedures for handling retentions and credit memos in SAP.
  
  By following these steps, you should be able to resolve the error and manage retention entries effectively in your SAP system.