M7698 - &1 of &2 items set to zero (error log may be issued)

SAP Error Message - Details

• Message type: E = Error

• Message class: M7 - Inventory Management and Physical Inventory

• Message number: 698

• Message text: &1 of &2 items set to zero (error log may be issued)

What causes this issue?

The system entered a count of zero for &V1& of &V2& items that have not
yet been counted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If a count of zero could not be set for all items, take note of the
error log that the system issued.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M7698 - &1 of &2 items set to zero (error log may be issued) ?

  The SAP error message M7698 indicates that a certain number of items in a material document have been set to zero. This typically occurs during inventory management processes, such as goods movements, where the system detects that the quantity of certain items is not valid or cannot be processed as expected.
  Cause:
  
  Invalid Quantity: The most common cause is that the quantity of the items being processed is either negative or zero, which is not allowed in certain transactions.
  Stock Availability: The system may find that there is insufficient stock available for the transaction being processed, leading to the items being set to zero.
  Configuration Issues: There may be configuration settings in the material management module that are not aligned with the business processes.
  Data Integrity Issues: There could be issues with the data integrity in the material master or related documents, leading to discrepancies.
  
  Solution:
  
  Check the Material Document: Review the material document that triggered the error. Look for any items that have a quantity of zero or negative values.
  Review Stock Levels: Ensure that there is sufficient stock available for the items being processed. If stock levels are low, consider replenishing inventory.
  Adjust Configuration: If the issue is related to configuration, consult with your SAP MM (Materials Management) consultant to review and adjust the settings as necessary.
  Data Validation: Validate the data in the material master and related documents to ensure there are no inconsistencies or errors.
  Error Log Review: Check the error log for more detailed information about the specific items that were set to zero. This can provide insights into what went wrong.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like MB51 (Material Document List) or MB1A (Goods Withdrawal) to analyze the transactions related to the error.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Authorization: Ensure that the user executing the transaction has the necessary authorizations to perform the action, as lack of permissions can also lead to errors.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.