How To Fix LSO_CORRESPONDENCE004 - ID for recipient &1 could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 004

• Message text: ID for recipient &1 could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE004 - ID for recipient &1 could not be found ?

  The SAP error message LSO_CORRESPONDENCE004 indicates that the system could not find a recipient for a correspondence related to Learning Solution (LSO). This error typically occurs when trying to send correspondence (like notifications or reminders) to a user or participant in the Learning Solution module.
  Cause:
  
  Missing Recipient Data: The recipient (user or participant) may not be correctly set up in the system. This could be due to missing or incorrect user master data.
  Inactive User: The user might be inactive or not assigned to the relevant organizational unit or learning event.
  Incorrect Configuration: There may be issues with the configuration of the correspondence settings in the Learning Solution module.
  User Not Enrolled: The recipient may not be enrolled in the course or event for which the correspondence is being generated.
  
  Solution:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 and check the user details for the recipient. Ensure that the user exists and is active.
  Verify that the user has the necessary roles and authorizations.
  
  
  
  Verify Enrollment:
  
  Ensure that the recipient is enrolled in the relevant course or event. You can check this in the Learning Administration area.
  
  
  
  Check Correspondence Configuration:
  
  Review the configuration settings for correspondence in the Learning Solution module. This can be done in transaction code SPRO under the Learning Solution settings.
  Ensure that the correspondence types and templates are correctly set up.
  
  
  
  Test with Different Recipients:
  
  Try sending correspondence to a different user to see if the issue is specific to one recipient or a broader issue.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or details that might provide more context about the issue. You can use transaction code SLG1 to view application logs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for any specific notes related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SPRO: Customizing Implementation Guide
  SLG1: Application Log
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the LSO_CORRESPONDENCE004 error message.