How To Fix LSO_CORRESPONDENCE006 - Correspondence request &1 does not contain a valid recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 006

• Message text: Correspondence request &1 does not contain a valid recipient

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE006 - Correspondence request &1 does not contain a valid recipient ?

  The SAP error message LSO_CORRESPONDENCE006 indicates that a correspondence request does not contain a valid recipient. This error typically occurs in the context of SAP Learning Solution (LSO) when trying to send correspondence related to learning events, such as notifications or confirmations.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing Recipient Data: The correspondence request may not have a valid recipient assigned. This could be due to missing or incorrect data in the user profile or the correspondence request itself.
  
  
  Incorrect Configuration: The configuration settings for correspondence in the SAP Learning Solution may not be set up correctly, leading to issues in identifying valid recipients.
  
  
  Inactive or Invalid User: The recipient may be inactive or not exist in the system, which would prevent the correspondence from being sent.
  
  
  Authorization Issues: The user attempting to send the correspondence may not have the necessary authorizations to access the recipient's data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Recipient Data:
  
  Verify that the recipient is correctly defined in the system. Check the user profile to ensure that all necessary information (such as email address) is present and valid.
  
  
  
  Review Correspondence Request:
  
  Ensure that the correspondence request is correctly configured and that it includes a valid recipient. You may need to recreate the correspondence request if it is found to be incorrect.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for correspondence in the SAP Learning Solution. Ensure that the settings are correctly defined to allow for valid recipients.
  
  
  
  User Status:
  
  Check the status of the recipient user. If the user is inactive or has been deleted, you will need to reactivate or recreate the user.
  
  
  
  Authorization Check:
  
  Ensure that the user sending the correspondence has the necessary authorizations to access the recipient's data. You may need to consult with your SAP security team to verify this.
  
  
  
  Testing:
  
  After making the necessary changes, test the correspondence request again to see if the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SU01 (User Maintenance) to check user profiles or SOST (SAPconnect Send Requests) to monitor outgoing correspondence.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation on configuring correspondence in the Learning Solution.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.