How To Fix LR364 - An error occurred on starting the workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: LR - CATS: Cross-Application Time Sheet

• Message number: 364

• Message text: An error occurred on starting the workflow

What causes this issue?

For technical reasons, the system cannot start the SAP Business
Workflow.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LR364 - An error occurred on starting the workflow ?

  The SAP error message LR364, which states "An error occurred on starting the workflow," typically indicates that there is an issue with the workflow configuration or execution in the SAP system. This error can arise from various causes, and addressing it usually involves a few steps to diagnose and resolve the underlying issue.
  Possible Causes:
  
  Workflow Configuration Issues: The workflow may not be properly configured, which can include missing or incorrect settings in the workflow definition.
  Authorization Problems: The user attempting to start the workflow may not have the necessary authorizations to execute the workflow.
  Missing or Incorrect Data: Required data for the workflow may be missing or incorrect, preventing the workflow from starting.
  System Errors: There may be underlying system errors or issues with the SAP system itself, such as database connectivity problems or system performance issues.
  Custom Code Issues: If there are custom enhancements or modifications in the workflow, they may be causing the error.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Review the workflow definition in transaction SWDD (Workflow Builder) to ensure that all steps and conditions are correctly defined.
  Ensure that all necessary objects (like tasks, events, etc.) are correctly linked and activated.
  
  
  
  Review Authorization:
  
  Check the user’s authorizations using transaction SU53 or SUIM to ensure they have the necessary permissions to start the workflow.
  If needed, adjust the roles and authorizations accordingly.
  
  
  
  Validate Input Data:
  
  Ensure that all required data for the workflow is present and correctly formatted. This may involve checking the data being passed to the workflow.
  Use transaction SWI1 (Work Item Selection) to check for any work items that may provide additional context on the error.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any related error messages that may provide more context on the issue.
  Look for any short dumps (transaction ST22) that may indicate underlying problems.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow using transaction SWI1 or SWI2_DURA to trace the execution and identify where it fails.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to the LR364 error.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SLG1: Application Log
  ST22: Dump Analysis
  SU53: Authorization Check
  SUIM: User Information System
  
  
  
  Documentation: Refer to SAP Help documentation for workflows to understand the configuration and execution processes better.
  
  
  By following these steps, you should be able to diagnose and resolve the LR364 error in your SAP system.