How To Fix LDAPSYNC005 - The system could not create the directory objects pool

SAP Error Message - Details

• Message type: E = Error

• Message class: LDAPSYNC - Messages for Synchronization with a Directory

• Message number: 005

• Message text: The system could not create the directory objects pool

What causes this issue?

INCLUDE LDAPSYNC_FOLLOWUP

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LDAPSYNC005 - The system could not create the directory objects pool ?

  The SAP error message LDAPSYNC005 indicates that the system encountered an issue while trying to create the directory objects pool during an LDAP synchronization process. This error typically arises in the context of integrating SAP systems with LDAP (Lightweight Directory Access Protocol) directories, which are often used for user authentication and management.
  Causes of LDAPSYNC005
  
  
  Configuration Issues: Incorrect configuration settings in the LDAP synchronization settings can lead to this error. This includes incorrect LDAP server details, authentication credentials, or connection parameters.
  
  
  Network Issues: Problems with network connectivity between the SAP system and the LDAP server can prevent the creation of directory objects.
  
  
  Insufficient Permissions: The user account used for the LDAP connection may not have sufficient permissions to create or modify objects in the LDAP directory.
  
  
  LDAP Server Issues: The LDAP server itself may be experiencing issues, such as being down, misconfigured, or overloaded.
  
  
  Resource Limitations: The SAP system may be running low on resources (e.g., memory, CPU) which can affect its ability to perform operations.
  
  
  Solutions to LDAPSYNC005
  
  
  Check Configuration:
  
  Verify the LDAP connection settings in the SAP system. Ensure that the LDAP server address, port, and authentication details are correct.
  Check the synchronization settings in transaction LDAP or SU01 (for user management).
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the LDAP server.
  You can also use LDAP-specific tools to test the connection and authentication.
  
  
  
  Review Permissions:
  
  Ensure that the user account configured for LDAP synchronization has the necessary permissions to create and modify objects in the LDAP directory.
  
  
  
  Check LDAP Server Status:
  
  Verify that the LDAP server is up and running. Check logs on the LDAP server for any errors or issues that might be affecting its operation.
  
  
  
  Monitor System Resources:
  
  Check the SAP system's resource usage. If the system is low on memory or CPU, consider optimizing performance or increasing resources.
  
  
  
  Review Logs:
  
  Check the SAP system logs (transaction SM21) and the LDAP synchronization logs for more detailed error messages that can provide additional context.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to LDAP synchronization for any specific guidance or known issues.
  
  
  
  Related Information
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  LDAP Documentation: Review LDAP documentation for your specific LDAP server (e.g., OpenLDAP, Microsoft Active Directory) for configuration and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the LDAPSYNC005 error in your SAP system.