How To Fix KY366 - Report cannot be printed with MS Word

SAP Error Message - Details

• Message type: E = Error

• Message class: KY - Messages for SAP-EIS: Presentation

• Message number: 366

• Message text: Report cannot be printed with MS Word

What causes this issue?

Using the report/report interface, this report calls up one or more
other reports. Reports of this type cannot be printed with MS Word.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KY366 - Report cannot be printed with MS Word ?

  The SAP error message KY366, which states "Report cannot be printed with MS Word," typically occurs when there is an issue with the configuration or setup of the SAP system in relation to Microsoft Word. This error can arise in various scenarios, particularly when trying to print or export reports that are intended to be formatted in Word.
  Causes:
  
  Missing or Incorrect Configuration: The SAP system may not be properly configured to use Microsoft Word as a print medium. This can include missing settings in the output device configuration.
  Output Device Settings: The output device may not be set up to support Word formats. The device configuration might be limited to other formats like PDF or plain text.
  SAP GUI Version: An outdated version of the SAP GUI may not support the integration with Microsoft Word properly.
  Microsoft Word Issues: There may be issues with the installation or configuration of Microsoft Word itself, such as missing components or incorrect file associations.
  Network Issues: If the SAP system is trying to communicate with a network printer or a remote instance of Word, network issues could prevent successful printing.
  
  Solutions:
  
  
  Check Output Device Configuration:
  
  Go to the SAP transaction SPAD (Spool Administration).
  Check the configuration of the output device you are using. Ensure that it is set up to support Word formats.
  If necessary, create a new output device with the correct settings.
  
  
  
  Update SAP GUI:
  
  Ensure that you are using the latest version of the SAP GUI. If not, consider updating to the latest version to ensure compatibility with Microsoft Word.
  
  
  
  Verify Microsoft Word Installation:
  
  Check that Microsoft Word is properly installed and configured on your machine.
  Ensure that Word is set as the default application for opening .doc or .docx files.
  
  
  
  Check User Authorizations:
  
  Ensure that you have the necessary authorizations to print reports in the desired format.
  
  
  
  Test with Different Reports:
  
  Try printing different reports to see if the issue is specific to one report or if it is a general issue with all reports.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact IT Support:
  
  If the issue persists, consider reaching out to your IT support team or SAP Basis team for further assistance. They may be able to diagnose network issues or other underlying problems.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on configuring output devices and printing options.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Microsoft Support: If the issue seems to be related to Microsoft Word, consult Microsoft’s support resources for troubleshooting Word-related issues.
  
  By following these steps, you should be able to identify and resolve the KY366 error in SAP.