How To Fix KY189 - Comment & cannot be printed

SAP Error Message - Details

• Message type: E = Error

• Message class: KY - Messages for SAP-EIS: Presentation

• Message number: 189

• Message text: Comment & cannot be printed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message KY189 - Comment & cannot be printed ?

  The SAP error message KY189, which states "Comment & cannot be printed," typically occurs when there is an issue with printing comments or notes associated with a document in SAP. This error can arise in various contexts, such as during the printing of invoices, purchase orders, or other documents where comments are included.
  Causes:
  
  Missing Print Configuration: The print layout or configuration for the document type may not be set up to include comments.
  Comment Format Issues: The comment may contain special characters or formatting that is not supported by the print layout.
  Authorization Issues: The user may not have the necessary permissions to print comments.
  Technical Errors: There may be a technical issue with the printer or the SAP system itself that is preventing the comment from being printed.
  
  Solutions:
  
  
  Check Print Layout:
  
  Ensure that the print layout for the document type is configured to include comments. You may need to modify the Smart Forms or SAPscript associated with the document.
  Use transaction codes like SMARTFORMS or SE71 to check and modify the print layout.
  
  
  
  Review Comments:
  
  Check the content of the comment for any unsupported characters or formatting. Simplifying the comment may resolve the issue.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to print comments. This can be checked in the user roles and authorizations.
  
  
  
  Test Printing:
  
  Try printing a document without comments to see if the issue persists. If it prints successfully, the problem is likely related to the comments.
  
  
  
  Check Printer Settings:
  
  Ensure that the printer settings in SAP are correctly configured. You can check this in transaction SPAD (Spool Administration).
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. You can search for notes in the SAP Support Portal.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SP01 (to view spool requests) and SPAD (to manage printers).
  Documentation: Review SAP documentation related to print layouts and Smart Forms for more detailed guidance on configuring print settings.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the KY189 error in SAP.