How To Fix KK038 - Internal error: Update not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: KK -

• Message number: 038

• Message text: Internal error: Update not possible

What causes this issue?

An internal error occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please inform your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KK038 - Internal error: Update not possible ?

  The SAP error message KK038 ("Internal error: Update not possible") typically occurs in the context of controlling (CO) module transactions, particularly when dealing with cost center accounting, internal orders, or other related functionalities. This error indicates that there is an issue with the system's ability to update the database due to various reasons.
  Causes:
  
  Database Locking Issues: The database might be locked due to another transaction or process that is currently running, preventing updates.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as missing or incorrect entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to perform the update.
  System Configuration Errors: There could be configuration issues in the controlling area or related settings that prevent the update.
  Program Errors: There might be bugs or issues in the custom code or standard SAP programs that are being executed.
  
  Solutions:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the database that might be preventing the update. If you find locks that are no longer needed, you can release them.
  Review Data Consistency: Check the data being processed for any inconsistencies. This may involve reviewing the entries in the relevant cost objects (e.g., cost centers, internal orders) and ensuring that all required fields are filled correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 or by consulting with your security team.
  Configuration Review: Review the configuration settings in the controlling area and related modules to ensure everything is set up correctly. This may involve checking settings in transaction OKEQ or OKEB.
  Debugging: If the issue persists, consider debugging the program that is generating the error. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as KK01 (Create Internal Order), KK02 (Change Internal Order), and KK03 (Display Internal Order) to understand where the error might be occurring.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the transaction code, user ID, and any relevant logs.
  Documentation: Review SAP documentation related to the CO module for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the KK038 error and implement a solution.