How To Fix JIT00806 - Call does not exist (JIT customer: &1, external call no.: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 806

• Message text: Call does not exist (JIT customer: &1, external call no.: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00806 - Call does not exist (JIT customer: &1, external call no.: &2) ?

  The SAP error message JIT00806 indicates that there is an issue with a Just-In-Time (JIT) call that does not exist for a specific JIT customer and external call number. This error typically arises in the context of JIT delivery processes, where the system is trying to process a delivery or call that has not been properly defined or does not exist in the system.
  Cause:
  
  Missing JIT Call: The specified JIT call number does not exist in the system. This could be due to a data entry error or because the call was not created in the first place.
  Incorrect Configuration: The JIT configuration for the customer may not be set up correctly, leading to the system being unable to find the relevant call.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between SAP and an external system), it may lead to calls not being recognized.
  Deleted or Inactive Calls: The call may have been deleted or marked as inactive, which would prevent it from being processed.
  
  Solution:
  
  Verify JIT Call Existence: Check if the JIT call number exists in the system. You can do this by navigating to the relevant transaction (e.g., JIT call management) and searching for the call number.
  Check Configuration: Ensure that the JIT configuration for the customer is correctly set up. This includes checking the JIT profile and ensuring that all necessary parameters are defined.
  Recreate the Call: If the call does not exist, you may need to recreate it. Ensure that all required information is provided when creating the call.
  Review Data Synchronization: If you suspect data synchronization issues, check the interfaces between systems to ensure that data is being transferred correctly.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as JIT call management (e.g., JIT1, JIT2) to manage and monitor JIT calls.
  Documentation: Refer to SAP documentation for JIT processes to understand the configuration and operational requirements.
  User Exits and Enhancements: If custom logic is implemented, check for any user exits or enhancements that might affect JIT call processing.
  
  By following these steps, you should be able to identify the cause of the JIT00806 error and implement a solution to resolve it.