How To Fix JIT00805 - Action &4 not possible (for int.call no. &1, customer &2, ext.call no.&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 805

• Message text: Action &4 not possible (for int.call no. &1, customer &2, ext.call no.&3)

What causes this issue?

The specified action &V1& is not possible for the call selected.
Possible errors could be:
The call does not exist in the system.
The action specified is not permitted for any components groups of the
call.
Internal call number : &V1&
JIT customer : &V2&
External call number : &V3&

System Response

The action is not carried out.

How to fix this error?

Check the call transferred. It may be necessary for you to permit the
action, by changing the action net with the IMG activity
<DS:SIMG.SIMG_CFMENULEOJIT3>Define call control</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00805 - Action &4 not possible (for int.call no. &1, customer &2, ext.call no.&3) ?

  The SAP error message JIT00805 indicates that a specific action (denoted by &4) is not possible for a given internal call number (&1), customer (&2), and external call number (&3). This error typically arises in the context of Just-In-Time (JIT) delivery processes, where certain actions are restricted based on the status of the delivery or the data associated with the call.
  Possible Causes:
  
  Invalid Status: The action you are trying to perform may not be allowed due to the current status of the internal call or the associated external call.
  Data Inconsistency: There may be inconsistencies in the data related to the internal call, customer, or external call number.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Configuration Issues: There may be configuration settings in the JIT process that restrict certain actions based on business rules.
  
  Solutions:
  
  Check Status: Verify the status of the internal call and the external call. Ensure that the action you are trying to perform is valid for the current status.
  Review Data: Check the data associated with the internal call, customer, and external call number for any inconsistencies or missing information.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. If not, contact your SAP security administrator to grant the required permissions.
  Consult Configuration: Review the JIT configuration settings to ensure that they are set up correctly and that the action you are trying to perform is allowed.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this specific error message. Sometimes, SAP releases patches or notes that provide solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to JIT processes, such as JIT delivery monitoring (transaction JIT1) or JIT call management.
  Documentation: Refer to SAP documentation or help files for detailed information on JIT processes and error handling.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.