How To Fix /IWWRK/CM_WF_ADM_MSG023 - User '&1' is not authorized to receive data from work item '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/CM_WF_ADM_MSG -

• Message number: 023

• Message text: User '&1' is not authorized to receive data from work item '&2'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/CM_WF_ADM_MSG023 - User '&1' is not authorized to receive data from work item '&2' ?

  The SAP error message /IWWRK/CM_WF_ADM_MSG023 indicates that a user is not authorized to receive data from a specific work item. This typically occurs in the context of SAP Workflow, where certain users may not have the necessary permissions to access or process specific work items.
  Cause:
  
  Authorization Issues: The user specified in the error message does not have the required authorizations to access the work item. This could be due to missing roles or authorizations in the user's profile.
  Work Item Ownership: The work item may be assigned to a different user or group, and the current user is not part of that group or does not have the necessary permissions to act on it.
  Workflow Configuration: There may be issues in the workflow configuration that restrict access to certain users based on specific criteria.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU01 to check the user’s roles and authorizations.
  Ensure that the user has the necessary roles assigned that include permissions for the workflow and work item in question.
  
  
  
  Review Workflow Settings:
  
  Use transaction code SWI1 to analyze the work item and see its details.
  Check the workflow definition and ensure that the user is included in the appropriate agent assignment.
  
  
  
  Adjust Role Assignments:
  
  If the user lacks the necessary roles, assign the appropriate roles that include access to the workflow and work items.
  You may need to consult with your SAP security team to ensure that the roles are correctly configured.
  
  
  
  Test with Different User:
  
  If possible, test the workflow with a different user who has the necessary permissions to see if the issue is specific to the user in question.
  
  
  
  Consult SAP Documentation:
  
  Review SAP documentation or notes related to workflow authorizations for further insights into specific authorizations required for the work item.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Overview
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to workflow authorizations.
  Workflow Configuration: Understanding the workflow configuration and how agents are assigned can help in troubleshooting similar issues in the future.
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message.