How To Fix /IWWRK/CM_WF_ADM_MSG021 - Workflow and Workflow step for work item ID '&1' are not customized

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWWRK/CM_WF_ADM_MSG -

• Message number: 021

• Message text: Workflow and Workflow step for work item ID '&1' are not customized

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWWRK/CM_WF_ADM_MSG021 - Workflow and Workflow step for work item ID '&1' are not customized ?

  The SAP error message /IWWRK/CM_WF_ADM_MSG021 indicates that a workflow and its corresponding workflow step for a specific work item ID are not properly customized or configured in the system. This can occur in SAP systems that utilize the Workflow Management functionality, particularly when there are issues with the workflow definitions or the associated steps.
  Cause:
  
  Missing Customization: The workflow or workflow step has not been defined or customized in the system. This could be due to a lack of configuration or the workflow not being activated.
  Transport Issues: If the workflow was transported from a development environment to a production environment, there may have been issues during the transport process that resulted in missing components.
  Changes in Workflow Definitions: If the workflow definitions were changed or deleted after the work item was created, it could lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the workflow or its steps.
  
  Solution:
  
  
  Check Workflow Customization:
  
  Go to the Workflow Builder (transaction code SWDD) and check if the workflow definition exists and is active.
  Ensure that the workflow step associated with the work item is also defined and active.
  
  
  
  Recreate or Activate Workflow:
  
  If the workflow or step is missing, you may need to recreate it or activate it if it is in an inactive state.
  Ensure that all necessary components of the workflow are properly configured.
  
  
  
  Transport Check:
  
  If the workflow was transported, check the transport logs for any errors or issues.
  Ensure that all necessary objects related to the workflow were included in the transport request.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to execute the workflow and access its steps.
  Check the roles and profiles assigned to the user.
  
  
  
  Debugging:
  
  If the issue persists, you may need to debug the workflow to identify where the problem lies. Use transaction SWI1 to analyze the work item and see if there are any additional error messages or logs that can provide more context.
  
  
  
  Related Information:
  
  Workflow Documentation: Refer to SAP documentation on Workflow Management for detailed information on how to create, customize, and troubleshoot workflows.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.