How To Fix /IWBEP/CM_V4H_COS005 - Virus scan for component &1 was not ok. Internal scan return code: &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_COS -

• Message number: 005

• Message text: Virus scan for component &1 was not ok. Internal scan return code: &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_COS005 - Virus scan for component &1 was not ok. Internal scan return code: &2. ?

  The SAP error message /IWBEP/CM_V4H_COS005 indicates that a virus scan for a specific component has failed. This error typically arises in the context of SAP Gateway or OData services when the system is configured to perform virus scanning on incoming or outgoing files.
  Cause:
  
  Virus Scan Configuration: The error suggests that the virus scanning tool (like McAfee, Symantec, etc.) is either not configured correctly or is unable to scan the specified component.
  Scan Return Code: The internal scan return code (&2) indicates the specific reason for the failure. This could be due to a timeout, a failure in the virus scanning tool, or the file being flagged as containing a virus.
  File Size or Type: The file being scanned may be too large or of a type that the virus scanner cannot handle.
  Network Issues: If the virus scanner is located on a different server, network issues could prevent it from functioning correctly.
  
  Solution:
  
  Check Virus Scan Configuration: Ensure that the virus scanning tool is properly configured in the SAP system. This includes checking the settings in transaction RZ10 or RZ11 for parameters related to virus scanning.
  Review Scan Return Code: Analyze the specific return code (&2) to understand the exact reason for the failure. This may require consulting the documentation for the virus scanning tool or checking logs for more details.
  Update Virus Scanner: Ensure that the virus scanning software is up to date. Outdated virus definitions can lead to false positives or scanning failures.
  Test with Different Files: Try scanning different files to see if the issue is specific to certain file types or sizes.
  Check Network Connectivity: If the virus scanner is on a different server, ensure that there are no network issues preventing communication between the SAP system and the virus scanner.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for details on configuring virus scanning in the SAP system.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Logs and Traces: Review the application logs (SLG1) and system logs (SM21) for any additional error messages or warnings that could provide more context about the failure.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /IWBEP/CM_V4H_COS005 error message.