How To Fix /IWBEP/CM_V4H_COS007 - Error returned by virus scanner (Profile &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_COS -

• Message number: 007

• Message text: Error returned by virus scanner (Profile &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_COS007 - Error returned by virus scanner (Profile &1) ?

  The SAP error message /IWBEP/CM_V4H_COS007 indicates that a virus scanner has returned an error while processing a request. This typically occurs when the virus scanner is configured to scan files or data being processed by the SAP system, and it has flagged something as potentially harmful or has encountered an issue.
  Cause:
  
  Virus Scanner Configuration: The virus scanner may be misconfigured or not properly integrated with the SAP system.
  File Type or Size: The file being processed may be of a type or size that the virus scanner cannot handle.
  Blocked Content: The content being scanned may contain elements that the virus scanner identifies as malicious or suspicious.
  Performance Issues: The virus scanner may be experiencing performance issues, leading to timeouts or errors during scanning.
  
  Solution:
  
  Check Virus Scanner Logs: Review the logs of the virus scanner to identify the specific reason for the error. This can provide insights into what was flagged and why.
  Adjust Virus Scanner Settings: Modify the settings of the virus scanner to ensure it is compatible with the SAP system. This may include:
  
  Excluding certain file types or directories from scanning.
  Increasing timeout settings if the scanner is taking too long to process files.
  
  
  Update Virus Scanner: Ensure that the virus scanner is up to date with the latest definitions and patches, as outdated software can lead to false positives or errors.
  Consult Documentation: Refer to the documentation for both the SAP system and the virus scanner for any specific integration guidelines or troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or the vendor of the virus scanner for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuring virus scanners with SAP.
  System Performance: Monitor the performance of both the SAP system and the virus scanner to ensure that they are not negatively impacting each other.
  Security Policies: Review your organization's security policies regarding virus scanning and SAP integration to ensure compliance and effectiveness.
  
  By following these steps, you should be able to diagnose and resolve the error related to the virus scanner in your SAP environment.