How To Fix /IWBEP/CM_V4H_COS008 - Virus scan server unavailable (default profile)

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_COS -

• Message number: 008

• Message text: Virus scan server unavailable (default profile)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_COS008 - Virus scan server unavailable (default profile) ?

  The SAP error message /IWBEP/CM_V4H_COS008 Virus scan server unavailable (default profile) typically indicates that the SAP system is unable to connect to the virus scan server configured in the system. This can occur in scenarios where file uploads or downloads are involved, and the system is trying to ensure that files are scanned for viruses before processing.
  Causes:
  
  Virus Scan Server Not Running: The virus scan server may not be running or may have crashed.
  Network Issues: There could be network connectivity issues between the SAP system and the virus scan server.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect or incomplete.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication between the SAP system and the virus scan server.
  Profile Issues: The default profile for the virus scan server may not be set up correctly.
  
  Solutions:
  
  Check Virus Scan Server Status: Ensure that the virus scan server is up and running. Restart the service if necessary.
  Verify Network Connectivity: Check the network connection between the SAP system and the virus scan server. You can use tools like ping or telnet to test connectivity.
  Review Configuration Settings:
  
  Go to transaction RZ10 to check the profile parameters related to the virus scan server.
  Ensure that the parameters such as icm/host_name_full and icm/host_name are correctly configured.
  Check the settings in transaction SICF to ensure that the service for the virus scan is activated.
  
  
  Check Firewall Settings: Ensure that any firewalls between the SAP system and the virus scan server allow the necessary traffic.
  Update Default Profile: If the default profile is not set up correctly, you may need to create or update it. This can be done in transaction RZ10 or by editing the profile files directly.
  Test Virus Scan Configuration: Use transaction SICF to test the virus scan service and ensure it is reachable.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional troubleshooting steps or patches related to this error.
  Documentation: Review the SAP documentation for the virus scan interface to ensure that all configurations are correctly set up.
  Logs: Check the SAP system logs (transaction SM21) and the virus scan server logs for any additional error messages that may provide more context.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.