How To Fix /IWBEP/CM_V4H_COS004 - Virus scan server temporarily unavailable (Profile &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_COS -

• Message number: 004

• Message text: Virus scan server temporarily unavailable (Profile &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_COS004 - Virus scan server temporarily unavailable (Profile &1) ?

  The SAP error message /IWBEP/CM_V4H_COS004 Virus scan server temporarily unavailable (Profile &1) typically indicates that the virus scan server configured in your SAP system is not reachable or is experiencing issues. This can happen for various reasons, including network problems, server downtime, or misconfiguration.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the virus scan server.
  Virus Scan Server Down: The virus scan server may be down for maintenance or due to a failure.
  Configuration Issues: The profile specified in the error message may not be correctly configured in the SAP system.
  Firewall Restrictions: Firewalls or security settings may be blocking communication between the SAP system and the virus scan server.
  Resource Limitations: The virus scan server may be overloaded or running out of resources, causing it to be temporarily unavailable.
  
  Solutions:
  
  Check Virus Scan Server Status: Verify that the virus scan server is up and running. If it is down, restart the server or contact your IT support team.
  Network Connectivity: Ensure that there are no network issues preventing the SAP system from reaching the virus scan server. You can use tools like ping or traceroute to diagnose connectivity.
  Review Configuration: Check the configuration of the virus scan profile in the SAP system. Ensure that the profile is correctly set up and that the parameters are accurate.
  
  You can check the configuration in transaction RZ10 or RZ11 for profile parameters related to the virus scan.
  
  
  Firewall Settings: Review firewall settings to ensure that the necessary ports for communication between the SAP system and the virus scan server are open.
  Monitor Resource Usage: If the virus scan server is overloaded, monitor its resource usage (CPU, memory, etc.) and consider scaling up resources or optimizing the server's performance.
  Check Logs: Review the logs on both the SAP system and the virus scan server for any error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to virus scanning and the specific error message for any known issues or patches.
  Documentation: Refer to the SAP documentation for configuring virus scan integration, which may provide additional insights into proper setup and troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the /IWBEP/CM_V4H_COS004 error message.