How To Fix /IWBEP/CM_V4H_COS003 - Internal error when using virus scan for profile &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_V4H_COS -

• Message number: 003

• Message text: Internal error when using virus scan for profile &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_V4H_COS003 - Internal error when using virus scan for profile &1 ?

  The SAP error message /IWBEP/CM_V4H_COS003 Internal error when using virus scan for profile &1 typically indicates an issue related to the virus scanning configuration in the SAP system. This error can occur when the system attempts to perform a virus scan on a file or data stream, but encounters an internal error, possibly due to misconfiguration or issues with the virus scanning software.
  Causes:
  
  Configuration Issues: The virus scan profile may not be correctly configured in the SAP system.
  Incompatible Virus Scanner: The virus scanner being used may not be compatible with the SAP system or may not be properly integrated.
  Network Issues: There may be network connectivity issues between the SAP system and the virus scanning service.
  Resource Limitations: The system may be running low on resources (memory, CPU) which can lead to internal errors.
  Software Bugs: There may be bugs in the SAP software or the virus scanning software that lead to this error.
  
  Solutions:
  
  
  Check Configuration: Review the virus scan profile configuration in the SAP system. Ensure that all settings are correct and that the profile is active.
  
  Transaction Code: SICF (for checking the service configuration)
  Transaction Code: RZ10 (for profile parameters)
  
  
  
  Verify Virus Scanner Integration: Ensure that the virus scanner is properly integrated with SAP. Check the documentation for the specific virus scanner being used to ensure compatibility and correct setup.
  
  
  Test Connectivity: Check the network connectivity between the SAP system and the virus scanner. Ensure that there are no firewall rules or network issues preventing communication.
  
  
  Monitor System Resources: Use transaction codes like SM50 or SM66 to monitor system resources and ensure that the system is not overloaded.
  
  
  Check Logs: Review the SAP system logs (transaction SM21) and the virus scanner logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  Update Software: Ensure that both the SAP system and the virus scanner are up to date with the latest patches and updates. This can help resolve any known bugs.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the virus scanner for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the virus scanner being used to ensure that it is set up correctly and is compatible with your version of SAP.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the /IWBEP/CM_V4H_COS003 error in your SAP system.