How To Fix IW802 - Work or duration not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 802

• Message text: Work or duration not maintained

What causes this issue?

Required information for the operation must not be entered yet.

System Response

A requirements allocation for operation &V1& &V2& is not currently
possible.

How to fix this error?

The work and duration must be entered before you can perfom a
requirements allocation.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW802 - Work or duration not maintained ?

  The SAP error message IW802, which states "Work or duration not maintained," typically occurs in the context of maintenance orders or work orders in the SAP system. This error indicates that the system expects either the work (in hours) or the duration (in time) to be specified for the order, but it has not been provided.
  Cause:
  
  Missing Work or Duration: The most common cause is that the work or duration fields in the order are not filled out. This can happen if the order was created without specifying the necessary details.
  Incorrect Order Type: Certain order types may require specific fields to be filled out, and if these are not maintained, the error will occur.
  Configuration Issues: There may be configuration settings in the system that require work or duration to be maintained for certain types of orders.
  User Input Error: Users may inadvertently skip entering the required information when creating or modifying the order.
  
  Solution:
  To resolve the IW802 error, you can take the following steps:
  
  
  Check the Order: Open the work order in transaction IW32 (Change Order) or IW31 (Create Order) and verify that the work and duration fields are filled in correctly.
  
  Navigate to the "Operations" tab and ensure that the "Work" and "Duration" fields are populated.
  
  
  
  Maintain Work and Duration: If these fields are empty, enter the appropriate values:
  
  Work: This is usually specified in hours or other relevant units.
  Duration: This may be specified in days or hours, depending on the configuration.
  
  
  
  Review Order Type Configuration: If the issue persists, check the configuration for the order type being used. Ensure that the settings do not require mandatory fields that are not being filled.
  
  
  User Training: Ensure that users are trained on the importance of filling out all required fields when creating or modifying work orders.
  
  
  Consult Documentation: If you are unsure about the required fields for a specific order type, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  Check for User Exits or BAdIs: Sometimes, custom enhancements may affect the behavior of standard transactions. Check if there are any user exits or BAdIs that might be influencing the order creation process.
  
  
  Related Information:
  
  Transaction Codes: 
  
  IW31: Create Work Order
  IW32: Change Work Order
  IW33: Display Work Order
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on work order management and required fields.
  
  By following these steps, you should be able to resolve the IW802 error and ensure that work and duration are properly maintained in your SAP work orders.