How To Fix IW712 - Operations of the order are processed on a mobile device

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 712

• Message text: Operations of the order are processed on a mobile device

What causes this issue?

The order operations are processed on a mobile device. The deletion of
an operation is critical, as this makes it impossible to confirm this
operation.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make sure that you only delete operations that are not processed on
mobile devices.
If this message is defined as an error message in Customizing, then the
operation cannot be deleted.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW712 - Operations of the order are processed on a mobile device ?

  The SAP error message IW712 indicates that operations of the order are being processed on a mobile device. This typically occurs in the context of SAP Plant Maintenance (PM) or SAP Work Management, where mobile devices are used to manage work orders and operations.
  Cause:
  The error message IW712 usually arises due to one of the following reasons:
  
  Mobile Device Lock: The work order or operation is currently being processed on a mobile device, which locks it for other users or systems to prevent data inconsistency.
  Incomplete Synchronization: If the mobile device has not synchronized properly with the SAP backend, it may lead to this error.
  User Permissions: The user may not have the necessary permissions to access or modify the order if it is being processed on a mobile device.
  Session Management: The session on the mobile device may still be active, preventing other sessions from accessing the same order.
  
  Solution:
  To resolve the IW712 error, you can take the following steps:
  
  Check Mobile Device Status: Verify if the order is indeed being processed on a mobile device. If possible, check the mobile device to see if the operation is still active.
  Complete or Cancel Operation: If you have access to the mobile device, complete or cancel the operation being processed. This will release the lock on the order.
  Synchronization: Ensure that the mobile device is properly synchronized with the SAP system. This may involve refreshing the connection or re-syncing the data.
  User Permissions: Check the user permissions to ensure that the user trying to access the order has the necessary rights.
  Wait and Retry: If the operation is being processed by another user, you may need to wait until they complete their work before trying again.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or system administrator for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Mobile Device Management: Familiarize yourself with the mobile device management policies in your organization, as they may provide insights into how operations are handled on mobile devices.
  Training: Ensure that users are trained on how to properly use mobile devices for processing orders to minimize the occurrence of such errors.
  
  By following these steps, you should be able to resolve the IW712 error and continue processing your work orders effectively.