How To Fix IW711 - The data of this order were transferred to a mobile device

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 711

• Message text: The data of this order were transferred to a mobile device

What causes this issue?

A mobile device was used to transfer this order data for processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Note that changes to this order could potentially lead to problems for
the further processing of the data from the mobile device.
If this message is defined as an error message in Customizing, then the
order cannot be processed.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW711 - The data of this order were transferred to a mobile device ?

  The SAP error message IW711, which states "The data of this order were transferred to a mobile device," typically occurs in the context of SAP Plant Maintenance (PM) or SAP Work Management when there is an attempt to access or modify an order that has already been synchronized with a mobile device. This can happen in scenarios where mobile solutions are used for field service or maintenance tasks.
  Cause:
  
  Data Synchronization: The order data has been transferred to a mobile device for offline processing. This means that any changes or updates to the order cannot be made in the SAP system until the mobile device has synchronized back with the system.
  Locking Mechanism: The order may be locked for editing because it is currently being processed on a mobile device.
  Incomplete Synchronization: If the mobile device has not completed its synchronization process, the system may prevent further changes to ensure data integrity.
  
  Solution:
  
  Check Mobile Device Status: Verify if the mobile device is currently in use and whether it has completed its synchronization. If the device is still processing, wait until it finishes.
  Force Synchronization: If possible, initiate a manual synchronization from the mobile device to ensure that all changes are sent back to the SAP system.
  Unlock the Order: If you have administrative access, you may be able to unlock the order in the SAP system. However, this should be done with caution to avoid data inconsistencies.
  Consult Documentation: Refer to the specific mobile solution documentation for guidance on handling orders that are in use on mobile devices.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the vendor of the mobile solution for further assistance.
  
  Related Information:
  
  Mobile Solutions: Familiarize yourself with the mobile solution being used (e.g., SAP Work Manager, SAP Field Service Management) and its synchronization processes.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to properly use the mobile application and understand the implications of data synchronization.
  
  By following these steps, you should be able to resolve the IW711 error and continue working with the order in question.