How To Fix IW378 - Only enter framework contract or framework order

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 378

• Message text: Only enter framework contract or framework order

What causes this issue?

You have entered an <DS:GLOS.outline_agreement>outline agreement</> and
a <DS:GLOS.framework_order>framework order</>.
This is not allowed.

System Response

INCLUDE KEINE-VERARBEITUNG OBJECT DOKU ID TX LANGUAGE EN

How to fix this error?

Enter <zh>either</> an outline agreement <zh>or</> a framework order.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW378 - Only enter framework contract or framework order ?

  The SAP error message IW378 ("Only enter framework contract or framework order") typically occurs in the context of creating or processing maintenance orders or service orders in SAP. This error indicates that the system expects a framework contract or framework order to be referenced, but the input provided does not meet this requirement.
  Cause:
  
  Incorrect Document Type: The order or contract you are trying to reference is not a framework contract or framework order.
  Missing Reference: The system may require a specific reference to a framework contract or order, and it is either missing or incorrectly entered.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how orders and contracts are processed, which could lead to this error if not set up correctly.
  
  Solution:
  
  Check Document Type: Ensure that you are referencing a valid framework contract or framework order. You can do this by checking the document type in the SAP system.
  Enter Correct Reference: If you are supposed to enter a framework contract or order, make sure you are entering the correct number and that it exists in the system.
  Review Configuration: If you have access, review the configuration settings related to order management and contracts in SAP. Ensure that the settings align with your business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the transaction you are working with.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to navigate the order management process effectively.
  Framework Contracts: Understand the concept of framework contracts in SAP, which are agreements that outline the terms for future orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be updates or fixes available.
  User Training: Ensure that users are trained on the correct processes for entering framework contracts and orders to minimize errors.
  
  By following these steps, you should be able to resolve the IW378 error and proceed with your order processing in SAP.