IW210 - Creating service orders from sales orders is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: IW - Order Processing

• Message number: 210

• Message text: Creating service orders from sales orders is not possible

What causes this issue?

The function activated in Customzing in your system is not currently
provided for by SAP.

System Response

INCLUDE KEINE-FUNKTION OBJECT DOKU ID TX LANGUAGE EN

How to fix this error?

Change your Customzing settings accordingly.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IW210 - Creating service orders from sales orders is not possible ?

  The SAP error message IW210 ("Creating service orders from sales orders is not possible") typically occurs when there is an attempt to create a service order from a sales order, but certain conditions or configurations are not met. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  
  Service Order Configuration: The system may not be configured to allow the creation of service orders from sales orders. This could be due to missing settings in the service order type or sales order type.
  
  
  Sales Order Type: The sales order type being used may not be compatible with service order creation. Certain sales order types may not be allowed to create service orders.
  
  
  Service Master Data: The service item in the sales order may not be properly defined in the service master data, or it may not be linked to a service order type.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create service orders from sales orders.
  
  
  Business Process Configuration: The business process configuration may not support the creation of service orders from sales orders, possibly due to specific business rules or settings.
  
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for service orders and sales orders in the SAP system. Ensure that the relevant order types are set up correctly to allow for the creation of service orders from sales orders.
  Check the configuration in transaction SPRO under "Logistics" -> "Service" -> "Service Order" -> "Define Order Types".
  
  
  
  Review Sales Order Type:
  
  Ensure that the sales order type being used is compatible with service order creation. You may need to consult with your SAP configuration team to confirm this.
  
  
  
  Validate Service Master Data:
  
  Check the service master data for the items in the sales order. Ensure that they are correctly defined and linked to the appropriate service order type.
  
  
  
  User Authorizations:
  
  Verify that the user attempting to create the service order has the necessary authorizations. This can be checked with the security team or through transaction SU53 to analyze authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to service order and sales order integration to ensure that all necessary steps and configurations are followed.
  
  
  
  Testing:
  
  If changes are made to the configuration or master data, conduct tests to ensure that the issue is resolved and that service orders can be created from sales orders as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and VA01 (Create Sales Order) to navigate through the processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the IW210 error and implement the necessary solutions to resolve it.