How To Fix ITS005 - Double click refreshes the Thread current snapshot

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 005

• Message text: Double click refreshes the Thread current snapshot

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS005 - Double click refreshes the Thread current snapshot ?

  The SAP error message ITS005, which states "Double click refreshes the Thread current snapshot," typically occurs in the context of SAP's Internet Transaction Server (ITS) or when using SAP GUI for HTML. This message is often related to issues with the session management or the way the application is handling user interactions.
  Cause:
  
  Session Management Issues: The error can occur if there are problems with how sessions are being managed in the SAP system. This could be due to session timeouts or issues with the way the application is handling user requests.
  Browser Compatibility: Sometimes, the browser being used may not be fully compatible with the SAP ITS, leading to unexpected behavior.
  Network Issues: Intermittent network connectivity problems can cause the application to behave erratically, leading to this error.
  Application Logic: There may be specific logic in the application that is not handling double-click events properly, causing the system to refresh the thread snapshot.
  
  Solution:
  
  Refresh the Session: If you encounter this error, try refreshing the browser or reloading the session. This can sometimes resolve temporary issues.
  Check Session Timeout Settings: Review the session timeout settings in the SAP system. If sessions are timing out too quickly, consider adjusting these settings.
  Browser Compatibility: Ensure that you are using a supported browser version for SAP ITS. If necessary, switch to a different browser or update your current browser.
  Clear Browser Cache: Clearing the browser cache can help resolve issues related to stale data or corrupted files.
  Review Application Code: If you have access to the application code, review the logic that handles user interactions, especially double-click events, to ensure it is functioning as intended.
  Network Stability: Check your network connection for stability. If you are on a wireless connection, consider switching to a wired connection to reduce latency and packet loss.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying these solutions, it may be necessary to contact SAP support for further assistance.