How To Fix ITS004 - Double click refreshes the Thread cumulative snapshot

SAP Error Message - Details

• Message type: E = Error

• Message class: ITS - Messages for Agent-Based ITS Monitor

• Message number: 004

• Message text: Double click refreshes the Thread cumulative snapshot

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ITS004 - Double click refreshes the Thread cumulative snapshot ?

  The SAP error message "ITS004 Double click refreshes the Thread cumulative snapshot" typically occurs in the context of SAP's Internet Transaction Server (ITS) or when dealing with SAP Web Application Server (WAS) environments. This message indicates that there is an issue with the thread management or performance monitoring in the system.
  Cause:
  
  Thread Management Issues: The error may arise due to problems in how threads are being managed or monitored within the SAP system. This could be due to high load, resource contention, or misconfiguration.
  Performance Bottlenecks: If the system is under heavy load, it may not be able to handle requests efficiently, leading to issues with thread snapshots.
  Configuration Errors: Incorrect settings in the SAP system configuration related to thread handling or performance monitoring can trigger this error.
  Software Bugs: There may be bugs in the version of the SAP software you are using that lead to this error message.
  
  Solution:
  
  Check System Load: Monitor the system's performance and check if it is under heavy load. If so, consider optimizing the workload or scaling resources.
  Review Configuration: Ensure that the configuration settings for thread management and performance monitoring are correctly set. This includes checking parameters related to the number of threads, timeouts, and resource allocation.
  Update Software: Ensure that you are running the latest version of SAP software. Check for any patches or updates that may address known issues related to this error.
  Restart Services: Sometimes, simply restarting the relevant services (like the ITS or WAS) can resolve temporary issues.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may provide specific guidance or fixes related to this error message.
  Performance Tuning: Consider performance tuning of the SAP system, which may involve adjusting parameters related to memory, CPU usage, and thread handling.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on thread management and performance monitoring.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting business operations.
  
  By following these steps, you should be able to diagnose and potentially resolve the ITS004 error in your SAP environment.