How To Fix ISUPRP073 - Remote call into CRM &1: Risk classes in &2 cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 073

• Message text: Remote call into CRM &1: Risk classes in &2 cannot be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP073 - Remote call into CRM &1: Risk classes in &2 cannot be determined ?

  The SAP error message ISUPRP073 indicates that there is an issue with determining risk classes in the context of a remote call into the CRM (Customer Relationship Management) system. This error typically arises in scenarios where there is an integration between SAP systems, such as between SAP ERP and SAP CRM, particularly when dealing with risk management or credit management functionalities.
  Cause:
  
  Configuration Issues: The risk classes may not be properly configured in the system. This could be due to missing or incorrect settings in the credit management configuration.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data (e.g., customer master records) that are required for determining risk classes.
  Authorization Issues: The user or system may not have the necessary authorizations to access the required data or perform the operation.
  System Integration Issues: Problems with the remote function call (RFC) setup between the systems can lead to this error. This includes issues with the connection or the configuration of the RFC destination.
  Missing Customizing: The necessary customizing settings for risk classes may not be maintained in the system.
  
  Solution:
  
  Check Configuration: Review the configuration settings for credit management and risk classes in both the ERP and CRM systems. Ensure that all necessary settings are correctly maintained.
  Validate Master Data: Ensure that the customer master data is complete and accurate. Check for any missing fields or inconsistencies that could affect risk class determination.
  Review Authorizations: Verify that the user or system has the appropriate authorizations to access the required data and perform the necessary operations.
  Check RFC Connections: Ensure that the RFC connections between the systems are correctly configured and operational. Test the RFC connection to confirm that it is working as expected.
  Consult Documentation: Refer to SAP documentation or notes related to credit management and risk classes for any specific requirements or troubleshooting steps.
  Debugging: If the issue persists, consider debugging the remote call to identify the exact point of failure and gather more detailed information about the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration and troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OB45 (for credit management settings) and BP (for business partner settings) to review configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.