How To Fix ISUPRP071 - CRM product's division &1 does not match the division &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 071

• Message text: CRM product's division &1 does not match the division &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP071 - CRM product's division &1 does not match the division &2 ?

  The SAP error message ISUPRP071 indicates a mismatch between the division of a product in the CRM system and the division of the product in the relevant sales document or transaction. This error typically arises when there is an inconsistency in the division settings for a product, which can lead to issues in processing sales orders, quotations, or other related transactions.
  Cause:
  
  Division Mismatch: The product is assigned to a different division in the CRM system than the one specified in the sales document or transaction.
  Master Data Issues: The product master data may not be correctly maintained, leading to discrepancies in the division assignment.
  Sales Area Configuration: The sales area (which includes the division) in the sales document may not match the sales area defined for the product.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in the CRM system and verify the division assigned to the product.
  Ensure that the division matches the division specified in the sales document.
  
  
  
  Review Sales Document:
  
  Check the sales document (e.g., sales order, quotation) to see which division is being used.
  If necessary, adjust the sales document to use the correct division that matches the product.
  
  
  
  Update Sales Area Configuration:
  
  Ensure that the sales area (including the division) is correctly configured in the system.
  If the product needs to be sold under a different division, consider updating the product master data accordingly.
  
  
  
  Consult with Configuration Team:
  
  If you are unsure about the correct division or how to make changes, consult with your SAP configuration team or a functional consultant who specializes in CRM and sales processes.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage sales documents, and MM02 to change product master data.
  Documentation: Refer to SAP documentation or help files for detailed information on product master data and sales area configuration.
  User Roles: Ensure that you have the necessary authorizations to make changes to product master data and sales documents.
  
  By following these steps, you should be able to resolve the ISUPRP071 error and ensure that the divisions are correctly aligned in your SAP CRM system.