How To Fix ISUPRP072 - Corresponding CRM system cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 072

• Message text: Corresponding CRM system cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP072 - Corresponding CRM system cannot be determined ?

  The SAP error message ISUPRP072, which states "Corresponding CRM system cannot be determined," typically occurs in scenarios where there is an issue with the integration between SAP ERP and SAP CRM systems. This error can arise during various processes, such as when trying to create or update a business partner, sales order, or other transactions that require communication between the two systems.
  Causes:
  
  
  Configuration Issues: The integration settings between the ERP and CRM systems may not be properly configured. This includes settings in transaction codes like CRMS_ORDER or CRMS_MKTPL where the logical system is not correctly defined.
  
  
  Missing Logical System: The logical system for the CRM system may not be defined in the ERP system or vice versa. This can happen if the systems were not properly set up during the initial configuration.
  
  
  RFC Connection Problems: There may be issues with the Remote Function Call (RFC) connections between the ERP and CRM systems. If the RFC destination is not correctly configured or if there are network issues, the systems may not be able to communicate.
  
  
  Master Data Issues: If the master data (like business partners or materials) is not synchronized between the two systems, it can lead to this error.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the CRM system.
  
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings in both the ERP and CRM systems. Ensure that the logical systems are correctly defined and that the necessary integration settings are in place.
  Use transaction SPRO to navigate to the relevant configuration areas.
  
  
  
  Define Logical Systems:
  
  Ensure that the logical system for the CRM is defined in the ERP system. You can check this in transaction SALE under "Logical Systems."
  
  
  
  Check RFC Connections:
  
  Use transaction SM59 to check the RFC connections. Ensure that the connection to the CRM system is active and that there are no errors in the connection settings.
  
  
  
  Synchronize Master Data:
  
  Ensure that the relevant master data is synchronized between the ERP and CRM systems. You may need to run data synchronization jobs or check for any inconsistencies.
  
  
  
  Review Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the CRM system.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the integration documentation for SAP ERP and CRM to ensure that all necessary steps have been followed during the setup.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the ISUPRP072 error in your SAP environment.