How To Fix ISUPRP075 - Rate category &1 (Contract &2) <> Rate category &3 (Product &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: ISUPRP - Nachrichten zum Produktvorschlag

• Message number: 075

• Message text: Rate category &1 (Contract &2) <> Rate category &3 (Product &4)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISUPRP075 - Rate category &1 (Contract &2) <> Rate category &3 (Product &4) ?

  The SAP error message ISUPRP075 indicates a mismatch between the rate categories associated with a contract and a product. This error typically arises in the context of SAP Convergent Charging or SAP Convergent Invoicing, where rate categories are used to define pricing rules for services or products.
  Cause:
  The error occurs when:
  
  The rate category defined in the contract (identified by &2) does not match the rate category defined for the product (identified by &4).
  This mismatch can happen due to incorrect configuration, data entry errors, or changes in the product or contract settings that have not been synchronized.
  
  Solution:
  To resolve the ISUPRP075 error, you can take the following steps:
  
  
  Check Contract Configuration:
  
  Navigate to the contract in question and verify the rate category assigned to it. Ensure that it is correctly set according to your business requirements.
  
  
  
  Check Product Configuration:
  
  Review the product configuration to confirm the rate category assigned to the product. Make sure it aligns with the contract's rate category.
  
  
  
  Update Rate Categories:
  
  If there is a mismatch, you may need to update either the contract or the product to ensure that both are using the same rate category. This may involve changing the rate category in the contract or modifying the product's configuration.
  
  
  
  Data Consistency:
  
  Ensure that any changes made are consistent across all related documents and configurations. This includes checking for any dependencies or related contracts/products that may also be affected.
  
  
  
  Testing:
  
  After making the necessary changes, test the contract and product to ensure that the error no longer occurs and that the pricing is applied correctly.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct rate categories to use, consult your organization's pricing strategy documentation or reach out to your SAP functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER for contract management or CRMD_ORDERADM_H for viewing order details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Configuration Guides: Review SAP configuration guides for Convergent Charging or Invoicing to understand how rate categories are set up and managed.
  
  By following these steps, you should be able to identify and resolve the cause of the ISUPRP075 error in your SAP system.