How To Fix ISU_S4H_C4C_UTIL_MSG358 - No Customer found for service technician &1, record ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 358

• Message text: No Customer found for service technician &1, record ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG358 - No Customer found for service technician &1, record ignored ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG358 indicates that the system could not find a customer record associated with the specified service technician. This error typically occurs in the context of service management or customer service processes within SAP IS-U (Utilities) or related modules.
  Cause:
  
  Missing Customer Data: The most common cause is that the customer data is not maintained in the system for the service technician specified in the error message.
  Incorrect Technician Assignment: The service technician may not be correctly assigned to a customer or may not have the necessary authorizations to access customer data.
  Data Synchronization Issues: If the system is integrated with other applications (like C4C or S/4HANA), there may be synchronization issues leading to missing customer records.
  Configuration Issues: There may be configuration settings that prevent the system from linking the service technician to the customer.
  
  Solution:
  
  Check Customer Records: Verify that the customer record exists in the system. You can do this by searching for the customer using their ID or name in the relevant customer master data transaction.
  Verify Technician Assignment: Ensure that the service technician is correctly assigned to the customer. This can involve checking the technician's profile and their assigned customers.
  Data Synchronization: If your system is integrated with other applications, check the integration settings and logs to ensure that data is being synchronized correctly. You may need to re-trigger the synchronization process.
  Review Configuration: Check the configuration settings related to service management and customer assignments. Ensure that all necessary settings are correctly configured.
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for additional troubleshooting steps or known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to check customer data or IW31/IW32 for service order management.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Integration Points: If you are using SAP C4C or S/4HANA, ensure that the integration points are correctly set up and that data is flowing as expected between systems.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.