How To Fix ISU_S4H_C4C_UTIL_MSG358 - No Customer found for service technician &1, record ignored

ISU_S4H_C4C_UTIL_MSG358 - Overview

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 358

• Message text: No Customer found for service technician &1, record ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG358 - No Customer found for service technician &1, record ignored ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG358 indicates that the system could not find a customer record associated with the specified service technician. This error typically occurs in the context of service management or customer service processes within SAP IS-U (Utilities) or related modules.
  
  Cause:
  
  Missing Customer Data: The most common cause is that the customer data is not maintained in the system for the service technician specified in the error message.
  Incorrect Technician Assignment: The service technician may not be correctly assigned to a customer or may not have the necessary authorizations to access customer data.
  Data Synchronization Issues: If the system is integrated with other applications (like C4C or S/4HANA), there may be synchronization issues leading to missing customer records.
  
  Configuration Issues: There may be configuration settings that prevent the system from linking the service technician to the customer.
  
  
  Solution:
  
  Check Customer Records: Verify that the customer record exists in the system. You can do this by