How To Fix ISU_S4H_C4C_UTIL_MSG356 - Mandatory Paramter SERVICE_TEAM is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 356

• Message text: Mandatory Paramter SERVICE_TEAM is not maintained

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG356 - Mandatory Paramter SERVICE_TEAM is not maintained ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG356 indicates that a mandatory parameter, specifically SERVICE_TEAM, is not maintained in the system. This error typically arises in the context of integration between SAP IS-U (Utilities) and SAP S/4HANA or SAP Cloud for Customer (C4C) systems.
  Cause:
  The error occurs when a process or transaction requires the SERVICE_TEAM parameter to be set, but it has not been defined in the relevant configuration or master data. This can happen in various scenarios, such as when creating service orders, managing service requests, or during data synchronization between systems.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings in your SAP system.
  Ensure that the SERVICE_TEAM parameter is defined and properly configured. This may involve checking the relevant customizing settings in the IS-U module or the integration settings between IS-U and S/4HANA/C4C.
  
  
  
  Maintain Service Team:
  
  Go to the relevant transaction (e.g., SPRO) and maintain the service team settings.
  Ensure that the service team is assigned to the appropriate organizational units or service processes.
  
  
  
  Review Master Data:
  
  Check if the service team is maintained in the master data records that are relevant to the transaction you are trying to execute.
  If necessary, create or update the service team in the master data.
  
  
  
  Integration Settings:
  
  If you are working with integrated systems (like C4C), ensure that the integration settings are correctly configured to pass the SERVICE_TEAM parameter between systems.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or specific documentation related to IS-U and S/4HANA integration for detailed guidance on maintaining service teams and related parameters.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By ensuring that the SERVICE_TEAM parameter is properly maintained, you should be able to resolve the error and continue with your business processes.