How To Fix ISU_S4H_C4C_UTIL_MSG355 - Mandatory Paramter SERVICE_ORG is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 355

• Message text: Mandatory Paramter SERVICE_ORG is not maintained

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG355 - Mandatory Paramter SERVICE_ORG is not maintained ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG355 indicates that a mandatory parameter, specifically SERVICE_ORG, is not maintained in the system. This error typically arises in the context of integration between SAP IS-U (Utilities) and SAP S/4HANA or SAP Cloud for Customer (C4C) systems.
  Cause:
  The error occurs when the system attempts to execute a process that requires the SERVICE_ORG parameter to be defined, but it is missing or not properly configured. This parameter is essential for identifying the service organization responsible for handling specific service requests or transactions.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in your SAP system.
  Ensure that the SERVICE_ORG is defined and properly maintained in the relevant customizing settings. This may involve checking the following:
  
  Service organization settings in IS-U.
  Integration settings between IS-U and S/4HANA or C4C.
  
  
  
  
  
  Maintain Service Organization:
  
  If the SERVICE_ORG is not maintained, you will need to create or update the service organization in the system. This can typically be done through the following transaction codes:
  
  SPRO: Access the SAP Reference IMG and navigate to the relevant section for maintaining service organizations.
  IS-U specific transactions: Depending on your version, you may have specific transactions for managing service organizations.
  
  
  
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access and maintain service organization data.
  
  
  
  Test the Configuration:
  
  After maintaining the SERVICE_ORG, test the process again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to your specific version of IS-U and S/4HANA/C4C for any additional configuration steps or considerations.
  
  
  
  Related Information:
  
  Integration Points: Understanding how IS-U integrates with S/4HANA and C4C can provide insights into where the configuration might be lacking.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the SERVICE_ORG parameter is properly maintained, you should be able to resolve the error and continue with your business processes.