How To Fix ISU_S4H_C4C_UTIL_MSG357 - Mandatory Paramter SERVICE_TECH is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 357

• Message text: Mandatory Paramter SERVICE_TECH is not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG357 - Mandatory Paramter SERVICE_TECH is not maintained ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG357 indicates that a mandatory parameter, SERVICE_TECH, is not maintained in the system. This error typically arises in the context of integration between SAP IS-U (Utilities) and SAP S/4HANA or SAP Cloud for Customer (C4C) systems, particularly when dealing with service-related transactions or data exchanges.
  Cause:
  The error is caused by the absence of a required parameter, SERVICE_TECH, which is necessary for the processing of certain transactions or data flows. This parameter is likely related to service technology or service type that needs to be defined for the specific business process you are trying to execute.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in your SAP system where service technologies are defined.
  Ensure that the SERVICE_TECH parameter is properly maintained. This may involve checking the configuration in the IS-U module or the integration settings between IS-U and S/4HANA/C4C.
  
  
  
  Maintain the Parameter:
  
  If the parameter is missing, you will need to create or maintain it. This can typically be done in the customizing settings (SPRO) under the relevant section for service management or service processing.
  Ensure that all required fields are filled out correctly.
  
  
  
  Check Master Data:
  
  Verify that the master data related to the service technology is correctly set up. This includes checking the service types, service categories, and any related master data that might be required.
  
  
  
  Review Integration Settings:
  
  If you are working with integration scenarios, ensure that the integration settings between IS-U and S/4HANA/C4C are correctly configured. This includes checking any middleware settings if applicable.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the error no longer occurs and that the process can be completed successfully.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration), SE11 (for data dictionary), or SE37 (for function modules) to investigate and maintain the necessary settings.
  Documentation: Refer to SAP documentation or help guides specific to IS-U and S/4HANA integration for detailed steps on maintaining service technologies.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuration.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in IS-U and S/4HANA integrations.