How To Fix ISU_S4H_C4C_UTIL_MSG310 - No account ID mapping values available

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 310

• Message text: No account ID mapping values available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG310 - No account ID mapping values available ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG310 with the description "No account ID mapping values available" typically occurs in the context of integration between SAP IS-U (Utilities) and SAP S/4HANA or SAP Cloud for Customer (C4C). This error indicates that the system is unable to find the necessary account ID mapping values that are required for the integration process.
  Cause:
  
  
  Missing Mapping Configuration: The most common cause of this error is that the account ID mapping configuration has not been set up correctly or is missing entirely. This mapping is essential for linking accounts between the different systems (e.g., IS-U and C4C).
  
  
  Data Inconsistency: There may be inconsistencies in the data between the systems, such as missing or incorrect account IDs that prevent the mapping from being established.
  
  
  Integration Issues: There could be issues with the integration setup, such as incorrect settings in the middleware (like SAP PI/PO) or in the configuration of the integration scenario.
  
  
  Solution:
  
  
  Check Mapping Configuration:
  
  Navigate to the relevant configuration settings in your SAP system where account ID mappings are defined.
  Ensure that the mappings between the account IDs in IS-U and the corresponding IDs in C4C or S/4HANA are correctly defined.
  
  
  
  Create Missing Mappings:
  
  If you find that mappings are missing, create the necessary mappings for the accounts that are causing the error. This may involve entering the correct account IDs and ensuring they are linked properly.
  
  
  
  Data Validation:
  
  Validate the data in both systems to ensure that the account IDs are correct and consistent. Look for any discrepancies that might lead to the error.
  
  
  
  Integration Configuration:
  
  Review the integration configuration settings, including any middleware settings, to ensure that they are correctly set up to handle the account ID mappings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific integration scenario you are working with. There may be specific steps or considerations that need to be taken into account.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the integration works as expected and that the error does not reoccur.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Integration Guides: Review integration guides for IS-U and C4C/S4HANA to ensure that all necessary steps have been followed.
  Community Forums: Consider reaching out to SAP Community forums or support for additional assistance if the issue persists after following the above steps.
  
  By addressing the mapping configuration and ensuring data consistency, you should be able to resolve the error message ISU_S4H_C4C_UTIL_MSG310.