How To Fix ISU_S4H_C4C_UTIL_MSG309 - No ID-Mapping received

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 309

• Message text: No ID-Mapping received

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG309 - No ID-Mapping received ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG309: No ID-Mapping received typically occurs in the context of integration between SAP systems, particularly when using SAP Cloud for Customer (C4C) and SAP S/4HANA. This error indicates that the system is unable to find the necessary ID mapping information required for the integration process.
  Cause:
  
  Missing ID Mapping Configuration: The most common cause of this error is that the ID mapping between the systems (e.g., C4C and S/4HANA) has not been properly configured or is missing.
  Data Synchronization Issues: There may be issues with data synchronization between the systems, leading to the absence of required ID mappings.
  Incorrect System Settings: The settings in either the C4C or S/4HANA system may not be correctly configured to allow for ID mapping.
  Network or Connectivity Issues: If there are network issues or connectivity problems between the systems, it may prevent the retrieval of ID mappings.
  
  Solution:
  
  
  Check ID Mapping Configuration:
  
  Ensure that the ID mapping is correctly set up in the integration settings of both SAP C4C and SAP S/4HANA.
  Verify that the relevant business objects and their corresponding IDs are mapped correctly.
  
  
  
  Review Integration Settings:
  
  Go to the integration settings in both systems and ensure that all necessary configurations are in place.
  Check for any missing or incorrect entries in the ID mapping tables.
  
  
  
  Data Synchronization:
  
  Trigger a data synchronization process to ensure that all necessary data, including ID mappings, is up to date.
  Monitor the synchronization logs for any errors or warnings that may indicate issues.
  
  
  
  Check for Updates:
  
  Ensure that both systems are updated to the latest versions and that any relevant patches or updates have been applied.
  
  
  
  Network and Connectivity:
  
  Verify that there are no network issues preventing communication between the systems.
  Check firewall settings, VPN connections, or any other network configurations that may affect connectivity.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for integration between C4C and S/4HANA for specific guidelines on ID mapping and troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Integration Scenarios: Understanding the specific integration scenario you are working with (e.g., data replication, service integration) can help in troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ISU_S4H_C4C_UTIL_MSG309 error.