How To Fix ISU_S4H_C4C_UTIL_MSG312 - Update request rejected. ERP image is newer

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 312

• Message text: Update request rejected. ERP image is newer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG312 - Update request rejected. ERP image is newer ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG312 with the description "Update request rejected. ERP image is newer" typically occurs in the context of SAP S/4HANA and SAP Cloud for Customer (C4C) integration. This error indicates that the update request being processed is based on an older version of the ERP image compared to what is currently available in the system.
  Cause:
  
  Version Mismatch: The error is primarily caused by a version mismatch between the data in the SAP S/4HANA system and the data in the SAP C4C system. If the ERP image in the C4C system is newer than the one in the S/4HANA system, the update request from S/4HANA will be rejected.
  Data Synchronization Issues: This can also occur if there are synchronization issues between the two systems, leading to inconsistencies in the data being processed.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Versions: Verify the versions of the ERP image in both the SAP S/4HANA and SAP C4C systems. Ensure that they are aligned and that the S/4HANA system is updated to the latest version that matches the C4C system.
  
  
  Update S/4HANA: If the S/4HANA system is outdated, consider applying the latest updates or patches to bring it in line with the C4C system.
  
  
  Data Consistency Check: Perform a data consistency check between the two systems to identify any discrepancies. This may involve checking for missing or outdated records.
  
  
  Reprocess the Update Request: After ensuring that the versions are aligned and the data is consistent, reprocess the update request that was initially rejected.
  
  
  Consult Documentation: Refer to the official SAP documentation for any specific notes or guidelines related to the integration between S/4HANA and C4C, as there may be additional steps or considerations based on your specific configuration.
  
  
  Contact SAP Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your system configuration and logs.
  
  
  Related Information:
  
  Integration Scenarios: Understanding the integration scenarios between SAP S/4HANA and SAP C4C can help in troubleshooting similar issues.
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs in both S/4HANA and C4C for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to resolve the ISU_S4H_C4C_UTIL_MSG312 error and ensure smooth integration between your SAP systems.