How To Fix ISU_S4H_C4C_UTIL_MSG305 - UUID for account & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 305

• Message text: UUID for account & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG305 - UUID for account & not found ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG305 typically indicates that there is an issue related to the account not being found in the system. This error is often encountered in the context of integration between SAP IS-U (Utilities) and SAP S/4HANA or SAP Cloud for Customer (C4C).
  Cause:
  
  Account Not Created: The account you are trying to access may not exist in the system.
  Incorrect UUID: The UUID (Universally Unique Identifier) provided may be incorrect or not properly formatted.
  Data Synchronization Issues: There may be issues with data synchronization between the systems (e.g., IS-U and C4C).
  Authorization Issues: The user may not have the necessary permissions to access the account.
  Configuration Issues: There may be configuration issues in the integration settings between the systems.
  
  Solution:
  
  Verify Account Existence: Check if the account exists in the relevant system (IS-U or C4C). You can do this by searching for the account using the account number or UUID.
  Check UUID: Ensure that the UUID you are using is correct. If you are generating it programmatically, ensure that the generation logic is correct.
  Data Synchronization: If you suspect data synchronization issues, check the integration settings and logs to ensure that data is being transferred correctly between the systems.
  User Authorization: Verify that the user has the necessary authorizations to access the account. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  Review Configuration: Check the configuration settings for the integration between IS-U and C4C. Ensure that all necessary settings are correctly configured.
  Consult Logs: Look at the application logs for more detailed error messages that may provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the integration documentation for IS-U and C4C to ensure that all steps have been followed correctly.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message and any relevant logs.
  
  By following these steps, you should be able to identify and resolve the issue related to the ISU_S4H_C4C_UTIL_MSG305 error message.