How To Fix ISU_S4H_C4C_UTIL_MSG304 - Error when trying to maintain data in C4C

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 304

• Message text: Error when trying to maintain data in C4C

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG304 - Error when trying to maintain data in C4C ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG304 typically occurs in the context of integrating SAP S/4HANA with SAP Cloud for Customer (C4C). This error can arise when there are issues with data synchronization or when certain required fields are missing or incorrectly formatted.
  Cause:
  
  Data Inconsistency: The data being sent from S/4HANA to C4C may not meet the required format or validation rules.
  Missing Required Fields: Certain mandatory fields may not be populated in the data being processed.
  Configuration Issues: There may be configuration issues in the integration settings between S/4HANA and C4C.
  Authorization Issues: The user may not have the necessary permissions to perform the operation.
  Network or Connectivity Issues: Problems with the network or connectivity between the systems can also lead to this error.
  
  Solution:
  
  Check Data Validity: Ensure that all required fields are populated and that the data adheres to the expected formats. Validate the data before sending it to C4C.
  Review Integration Configuration: Check the integration settings between S/4HANA and C4C to ensure they are correctly configured. This includes checking the middleware settings if applicable.
  User Authorization: Verify that the user has the necessary permissions to perform the operation in C4C.
  Error Logs: Review the error logs in both S/4HANA and C4C for more detailed information about the error. This can provide insights into what specifically is causing the issue.
  Testing: Conduct tests with a smaller set of data to isolate the issue. This can help identify if the problem is with specific records.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be available.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  Integration Tools: If using middleware (like SAP PI/PO or SAP CPI), ensure that the mappings and transformations are correctly set up.
  Version Compatibility: Ensure that the versions of S/4HANA and C4C being used are compatible with each other.
  
  If the issue persists after following these steps, it may be necessary to contact SAP support for further assistance.