How To Fix ISU_S4H_C4C_UTIL_MSG004 - Type &1 of successor document is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 004

• Message text: Type &1 of successor document is not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG004 - Type &1 of successor document is not supported ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG004 with the description "Type &1 of successor document is not supported" typically occurs in the context of SAP IS-U (Utilities) and its integration with other SAP modules or systems, such as SAP S/4HANA or SAP Cloud for Customer (C4C). This error indicates that the system encountered a document type that it does not recognize or support as a successor document in the current processing context.
  Cause:
  
  Unsupported Document Type: The document type specified in the error message (represented by &1) is not configured or recognized by the system for the operation being performed.
  Configuration Issues: There may be configuration settings in the system that do not include the document type in question as a valid successor document.
  Integration Issues: If the error occurs during integration between different SAP systems (e.g., IS-U and C4C), it may be due to mismatched configurations or unsupported document types in the integration setup.
  
  Solution:
  
  
  Check Document Type Configuration:
  
  Verify the configuration settings for document types in the relevant SAP modules (IS-U, S/4HANA, C4C).
  Ensure that the document type you are trying to process is defined and supported in the system.
  
  
  
  Review Integration Settings:
  
  If the error occurs during data transfer between systems, check the integration settings and mappings to ensure that the document types are correctly aligned.
  Consult the integration documentation to confirm that the document type is supported for the intended operation.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and integration settings, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant context to facilitate troubleshooting.
  
  
  
  Related Information:
  
  Documentation: Review the official SAP documentation for IS-U and the specific modules involved to understand the supported document types and their configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  Testing: If possible, conduct tests in a development or quality assurance environment to replicate the issue and identify the specific conditions that trigger the error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.