How To Fix ISU_S4H_C4C_UTIL_MSG002 - Multiple source systems for opportunities referenced in document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 002

• Message text: Multiple source systems for opportunities referenced in document &1

What causes this issue?

Sales Document &V1& references multiple opportunity documents which were
created in different "CRM on Demand" servers.
Thus the confirmation message for this document cannot be assigned
uniquely to one "CRM on Demand" server.

System Response

No confirmation is sent to "CRM on Demand".

How to fix this error?

Create subsequent documents for the opportunities per "CRM on Demand"
server.
This might be ensured organizationally: if the usage of different "CRM
on Demand" servers is by Sales Organization, the subsequent documents
are split anyway, as sales organization is a header field in Sales
Documents. The same holds true if the split of the usage of "CRM on
Demand" servers is by distribution channel, division, customer or
customer segment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG002 - Multiple source systems for opportunities referenced in document &1 ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG002 indicates that there are multiple source systems associated with opportunities referenced in a specific document. This typically occurs in the context of SAP's integration between different systems, such as SAP S/4HANA and SAP Cloud for Customer (C4C), where opportunities are managed.
  Cause:
  The error arises when the system detects that the document in question is linked to opportunities that originate from more than one source system. This can happen due to:
  
  Data Integration Issues: Opportunities may have been created or updated in different source systems, leading to inconsistencies.
  Configuration Errors: Incorrect configuration in the integration settings between the systems can lead to multiple source systems being recognized.
  Data Duplication: Duplicate opportunities may exist across different systems, causing the system to flag them as originating from multiple sources.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Source Systems: Check the document and the associated opportunities to identify which source systems are involved. This can usually be done through transaction codes or reports that show the source of the opportunities.
  
  
  Consolidate Opportunities: If possible, consolidate the opportunities into a single source system. This may involve merging duplicate opportunities or reassigning them to the correct source.
  
  
  Review Integration Settings: Ensure that the integration settings between SAP S/4HANA and C4C (or any other systems involved) are correctly configured. This includes checking the middleware settings, data mapping, and any filters that may be applied.
  
  
  Data Cleanup: Perform a data cleanup to remove any duplicate or erroneous entries in the source systems. This may involve manual intervention or the use of data management tools.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration and integration setup.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you analyze opportunities and their source systems, such as C4C transaction codes for Cloud for Customer.
  Integration Tools: Understand the tools used for integration, such as SAP Cloud Platform Integration (CPI) or SAP Process Orchestration (PO), and how they handle data synchronization.
  SAP Notes: Search for SAP Notes related to ISU_S4H_C4C_UTIL_MSG002 for any patches or updates that may address known issues.
  
  By following these steps, you should be able to diagnose and resolve the error effectively.