How To Fix ISU_S4H_C4C_UTIL_MSG006 - Sales order &1 does not reference an external predecessor document

SAP Error Message - Details

• Message type: E = Error

• Message class: ISU_S4H_C4C_UTIL_MSG -

• Message number: 006

• Message text: Sales order &1 does not reference an external predecessor document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ISU_S4H_C4C_UTIL_MSG006 - Sales order &1 does not reference an external predecessor document ?

  The SAP error message ISU_S4H_C4C_UTIL_MSG006 indicates that a sales order (identified by the number &1) does not reference an external predecessor document. This error typically arises in the context of integration between SAP systems, such as when using SAP S/4HANA and SAP Cloud for Customer (C4C) or other related systems.
  Cause:
  
  Missing External Reference: The sales order is expected to have a reference to an external document (like a quotation, contract, or another sales order) that is not present.
  Data Synchronization Issues: There may be issues with data synchronization between the systems, leading to missing references.
  Configuration Issues: The integration settings or mapping between the systems may not be correctly configured, causing the system to not recognize the predecessor document.
  User Input Error: The user may have created the sales order without properly linking it to the required external document.
  
  Solution:
  
  Check Sales Order Details: Verify the details of the sales order to ensure that it is correctly linked to the required external predecessor document. This may involve checking the order type and the expected references.
  Review Integration Settings: Ensure that the integration settings between SAP S/4HANA and C4C (or other systems) are correctly configured. This includes checking the mapping of fields and ensuring that the necessary data is being transferred.
  Data Synchronization: If there are synchronization issues, you may need to trigger a data refresh or synchronization process to ensure that all relevant documents are available in both systems.
  Consult Documentation: Refer to SAP documentation or notes related to the specific integration scenario you are working with. There may be specific guidelines or troubleshooting steps provided by SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. They can provide more detailed insights based on your specific system configuration and integration setup.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Integration Guides: Review the integration guides for SAP S/4HANA and C4C to ensure that all necessary configurations are in place.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you analyze sales orders and their references, such as VA03 (Display Sales Order) or SE11 (Data Dictionary) for checking table structures.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.