How To Fix IM310 - Only one cause record may be created

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 310

• Message text: Only one cause record may be created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IM310 - Only one cause record may be created ?

  The SAP error message IM310 ("Only one cause record may be created") typically occurs in the context of the SAP Plant Maintenance (PM) module, particularly when dealing with maintenance notifications or work orders. This error indicates that the system is trying to create multiple cause records for a single maintenance notification or work order, which is not allowed.
  Cause:
  The primary cause of this error is that the system has detected an attempt to create more than one cause record for a single maintenance notification or work order. In SAP PM, each notification or work order can only have one associated cause record to maintain data integrity and avoid confusion.
  Solution:
  To resolve the IM310 error, you can take the following steps:
  
  
  Check Existing Cause Records: 
  
  Navigate to the maintenance notification or work order in question and check if a cause record already exists. If it does, you will need to modify or delete the existing cause record instead of trying to create a new one.
  
  
  
  Modify the Existing Cause Record:
  
  If you need to update the information in the cause record, you can do so by accessing the existing record and making the necessary changes.
  
  
  
  Review Configuration:
  
  If you believe that the system should allow multiple cause records for your business process, you may need to review the configuration settings in SAP. Consult with your SAP PM functional consultant to see if any adjustments can be made to the configuration.
  
  
  
  User Training:
  
  Ensure that users are trained on the correct process for handling cause records in SAP PM to prevent this error from occurring in the future.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this error or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications effectively.
  Documentation: Review SAP documentation related to maintenance notifications and cause records for a better understanding of the process and limitations.
  Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with SAP experts.
  
  By following these steps, you should be able to resolve the IM310 error and ensure proper handling of cause records in your SAP system.