How To Fix IM070 - Sales org., dist. channel and division from object and notif. differ

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 070

• Message text: Sales org., dist. channel and division from object and notif. differ

What causes this issue?

You have entered a new <DS:GLOS.reference_object>reference object</> in
the notification. This reference object has values in the master record
which are different to those specified in the notification for the
<DS:GLOS.sales_organization>sales organization</>,
<DS:GLOS.distribution_channel>distribution channel</> or
<DS:GLOS.division>division</>.

System Response

The data in the notification was not transferred from the object master
record; the old data values were retained.

How to fix this error?

Check the organisation data in the notification. The object data is
displayed on the location data screen. You can find the current data by
using <LS>Extras -> Organisation</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM070 - Sales org., dist. channel and division from object and notif. differ ?

  The SAP error message IM070 indicates that there is a mismatch between the sales organization, distribution channel, and division in the object (such as a sales order or delivery) and the notification (such as a service notification or maintenance order). This error typically arises in scenarios where the system expects these elements to be consistent across related documents.
  Cause:
  The error can occur due to several reasons:
  
  Inconsistent Data: The sales organization, distribution channel, or division in the sales document does not match those in the related notification or object.
  Configuration Issues: There may be configuration settings in the system that are not aligned, leading to discrepancies.
  Master Data Issues: The master data for the customer or material may not be set up correctly, causing inconsistencies in the sales area data.
  Document Flow Issues: If documents are created in a sequence that does not maintain the expected relationships, this error can arise.
  
  Solution:
  To resolve the IM070 error, you can take the following steps:
  
  
  Check Document Data:
  
  Review the sales order, delivery, or any related documents to ensure that the sales organization, distribution channel, and division are consistent across all related documents.
  Compare the data in the notification with the data in the sales document to identify discrepancies.
  
  
  
  Update Master Data:
  
  Ensure that the customer master data and material master data are correctly maintained with the appropriate sales area data.
  If necessary, update the master data to reflect the correct sales organization, distribution channel, and division.
  
  
  
  Configuration Review:
  
  Check the configuration settings in the SAP system for sales and distribution (SD) to ensure that they are set up correctly.
  Verify that the sales area is correctly defined in the system and that it matches the requirements of the business process.
  
  
  
  Document Flow Correction:
  
  If the error is due to incorrect document flow, you may need to delete and recreate the documents in the correct sequence to maintain consistency.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or updates that may address this specific error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA03 (Display Sales Order), VA02 (Change Sales Order), or IW21 (Create Notification) to review and modify documents.
  SAP Help Documentation: Refer to the SAP Help Portal for detailed documentation on sales and distribution processes and error handling.
  User Exits and BAdIs: If the issue is related to custom developments, check for any user exits or BAdIs that might be affecting the data flow.
  
  By following these steps, you should be able to identify and resolve the IM070 error in your SAP system.